CRM One-shot Campaign Manager

Qonto; Paris; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

A leading financial technology company is seeking a CRM One-shot Manager in Paris. The role involves crafting customer-focused campaigns and utilizing data analytics to enhance customer retention. Ideal candidates will have at least 2 years of experience managing CRM campaigns, with a strong grasp of marketing automation tools and a proven ability in stakeholder management. Competitive salary and great perks offered.

Prestations

Inclusive work environment

Competitive salary package

Meal vouchers

Public transportation reimbursement

Comprehensive health insurance

Well-being initiatives

Childcare benefits

Monthly team events

Qualifications

• Minimum 2 years of experience in managing CRM campaigns, B2B focus preferred.
• Strong dedication to understanding and meeting customer needs.
• Proven track record of managing projects to completion.

Responsabilités

• Architect and execute compelling ad-hoc CRM campaigns across multiple channels.
• Lead A/B testing initiatives to optimize communication strategies.
• Analyze campaign data to inform tactical decisions.

Connaissances

CRM campaign management

A/B testing

Project management

Stakeholder management

Marketing automation tools

Outils

Braze

Description du poste

Overview

Mission As Qonto's CRM One-shot Manager, lead the charge in crafting cutting-edge, customer-centric one-off campaigns that make a mark and connect with our audience. Enhance every customer touchpoint, driving loyalty and retention under the guidance of your manager, Madeleine.

Responsibilities

• Architect and execute compelling ad-hoc CRM campaigns, push notifications, SMS, email and in-app campaigns leveraging our advanced tech stack.
• Lead A/B testing initiatives, optimizing communication strategies for peak performance.
• Analyze campaign data, informing tactical decisions with actionable insights.
• Build cross-functional relationships, aligning CRM initiatives with broader company objectives.

What you can expect

• A dynamic test-and-learn environment catering to the analytically curious.
• A collaborative culture with streamlined tools and rapid decision-making.
• Opportunities to educate stakeholders on state-of-the-art CRM practices.
• A role valuing customer-centric strategies and data-driven decision-making.

About your future Manager

Your manager will be Madeleine Thieffry, our CRM Lead for the One-Shot team at Qonto. Her path includes roles at L'Oréal and Numberly, joining Qonto in 2022 and progressing to CRM Lead.

About You

• Experience: Minimum 2 years of hands-on experience in CRM campaigns management, with a strong focus on email, in-app and push notifications, ideally in B2B.
• Customer Needs Analysis: Your past work reflects a dedication to understanding and meeting customer needs.
• Project Management Expertise: You bring a proven track record of managing projects to completion with finesse.
• Stakeholder Management: You're skilled in stakeholder management, nurturing relationships that bolster team success.
• Marketing Automation Proficiency: Proficient with marketing automation tools, particularly Braze.
• Continuous improvement: You strive to get better every day, even if it means learning from your own mistakes.

Perks

• A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.
• Offices in Paris, Berlin, Milan, Barcelona, and Belgrade
• Competitive salary package
• Ameal voucher
• Public transportation reimbursement (part or global)
• A great health insurance (depending on the country)
• Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities
• A progressive disability and parenthood policy with childcare benefits
• Monthly team events

Our hiring process

• Interviews with your Talent Acquisition Manager and future managers
• A remote or live exercise to demonstrate your skills and give you a taste of what working at Qonto could be like
• Find more information about our interview process on our careers website
• On average, our process lasts 20 working days and offers usually follow within 48 hours

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