Client Service Account Manager (Paris)

JPMorganChase; Paris; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading financial institution in Paris seeks a Client Service Account Manager (Associate) to enhance Client Service for Treasury Services Clients. The ideal candidate will have strong communication skills in both French and English and a proven track record in client service. This full-time position involves developing client partnerships, identifying needs, and resolving issues to ensure client satisfaction.

Qualifications

• Fluent in French and English.
• Proven experience in client service and account management.
• Ability to work under pressure while maintaining professionalism.

Responsabilités

• Develops and maintains partnerships with Clients.
• Assists in developing and executing strategic Client plans.
• Identifies and escalates potential risks associated with Client activities.

Connaissances

Excellent verbal and written communication skills

Fluent French

Fluent English

Client service and portfolio management experience

Strong organisational skills

Proven negotiation skills

Ability to manage multiple priorities

Ability to work effectively under pressure

Description du poste

Description

Are you experienced in client service and have a can‑do attitude Then you found the right position for you!

As a Client Service Account Manager (Associate) within J.P. Morgan Paymentsteam you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.

Job responsibilities

• Develops maintains and broadens partnerships with Clients; understands Clients business to predict their needs and provide appropriate solutions
• Becomes the Clients trusted adviser
• Assists in developing and executing strategic Client plans
• Promotes use of self‑service tools to reduce number of Client enquiries
• Analyses payment and associated activities in order to identify efficiencies and cross‑sell opportunities
• Promotes sharing of experience and best practice across the Service team
• Participates in and support TS initiatives
• Identifies opportunities for product development and enhancement
• Develops internal partnerships (e.g. Sales Operations Product WSS)
• Identifies and escalates potential risk associated with Client activities
• Records all Client interactions (e.g. calls meetings issues proactive communications)

Required qualifications capabilities and skills

• Excellent verbal and written communication skills
• Fluent French and English language is required for this role
• Ability to work effectively under pressure whilst maintaining a professional manner
• Dual-ability to work effectively as both a team player and alone
• Demonstration of cultural sensitivity and awareness
• Proven negotiation skills
• Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines
• Ability to develop and mobilise internal networks and resources
• Ability to effectively use and manage multiple systems
• Client service and portfolio management experience

Preferred qualifications capabilities and skills

• Knowledge and understanding of Treasury Services products processes and risk policies nice to have
• Additional Languages are helpful for this role but not required

Required Experience :

Manager

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full-Time

Experience : years

Vacancy : 1