Bilingual Spanish/English Support Specialist – Hybrid

Essence Coaching Group; Lyon; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading international company in Lyon is seeking a Customer Support Representative fluent in Spanish and English. The successful candidate will handle customer inquiries through various channels and assist with technical troubleshooting and spare-parts purchases. Ideal applicants will have 1-2 years of experience in customer service and possess strong problem-solving skills. This role offers a competitive salary of 1700 EUR gross per month, with opportunities for skill development and potential hybrid work after six months.

Prestations

Structured onboarding

Ongoing skill development

Relocation assistance

Potential for hybrid work model

Qualifications

• Advanced proficiency in both Spanish and English required.
• 1-2 years of experience in customer service or BPO.
• Strong communication and problem-solving skills.

Responsabilités

• Handle inbound and outbound customer requests.
• Troubleshoot basic technical issues for clients.
• Assist customers with spare parts inquiries and purchases.
• Ensure customers feel supported and valued.

Connaissances

Spanish C1

English C1

Customer Service

Problem-Solving

Attention to Detail

Description du poste

A leading international company in Lyon is seeking a Customer Support Representative fluent in Spanish and English. The successful candidate will handle customer inquiries through various channels and assist with technical troubleshooting and spare-parts purchases. Ideal applicants will have 1-2 years of experience in customer service and possess strong problem-solving skills. This role offers a competitive salary of 1700 EUR gross per month, with opportunities for skill development and potential hybrid work after six months.