Account Manager – Renewals & Expansion

Board; Paris; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A technology company specializing in financial solutions is seeking an energetic Account Manager to drive retention and growth in France. You will manage renewals, upsell opportunities, and cloud migrations for Mid-Market customers. This role requires strong experience in SaaS management, excellent communication skills, and the ability to build relationships with finance leaders. Join a collaborative team that values diversity and innovation, making a meaningful impact on customer success.

Qualifications

• 5+ years of experience in SaaS Account Management or Sales managing B2B accounts.
• Experience in finance tech or ERP is a strong plus.
• Success in managing renewals and upsells.

Responsabilités

• Own and deliver successful renewals across your account portfolio.
• Drive proactive mitigation plans for churn risks.
• Lead cloud migration cycles for on-premise customers.

Connaissances

SaaS Account Management

Customer Relationship Management

Commercial Acumen

Communication Skills

Negotiation Skills

Cross-Functional Collaboration

Description du poste

At Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.

What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.

Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here.

We are looking for an energetic and customer-centric Account Manager to join our Sales team in France.

In this role, you will be responsible for retention, expansion, and cloud migration initiatives across a defined portfolio of Mid-Market existing customers .

You will partner closely with Finance and C-level stakeholders to ensure they extract maximum value from Board’s platform while progressively adopting more of our SaaS solutions. Your mission is to secure renewals, unlock upsell and cross-sell opportunities, and guide customers toward cloud transformation—ultimately maximizing recurring revenue and customer lifetime value.

Key Responsibilities

Retention & Renewals

• Own and deliver successful renewals across your Mid-Market Accounts portfolio
• Identify churn risks early and drive proactive mitigation plans
• Maintain accurate, timely forecasting of the renewal pipeline

Expansion (Upsell & Cross-sell)

• Identify new use cases, unmet needs, and product adoption opportunities
• Lead value-based selling motions to drive expansion within Mid-Market accounts
• Partner with Customer Success, Presales, and Product teams to position solutions effectively

Cloud Migrations

• Lead cloud migration cycles for on-premise Mid-Market customers
• Collaborate with Technical and Customer Success teams to ensure smooth transitions and minimal business disruption

Strategic Relationship Management

• Build trusted advisor relationships with Finance leaders (CFOs, FP&A Directors, Controllers)
• Develop a deep understanding of customer priorities, business challenges, and growth strategies
• Act as the internal voice of the customer, advocating for product and service improvements

Sales Excellence

• Maintain rigorous CRM hygiene and complete documentation of all deals
• Apply structured sales methodologies (MEDDIC, SPIN, Value Selling, etc.) to ensure predictable, repeatable execution

Profile & Requirements

• Proven experience (5+ years)in SaaS Account Management or Sales, managing a portfolio of existing B2B accounts
• Background in finance tech, ERP, FP&A, accounting software, or related solutions is a strong plus
• Demonstrated success managing renewals, upsell / cross-sell, and land-and-expand strategies
• Ability to handle a high volume of Mid-Market accounts with varying levels of complexity
• Strong commercial acumen with a consultative, value-driven sales approach
• Ability to articulate business value to finance stakeholders and influence senior leaders, up to C-Suite
• Excellent communication, negotiation, and relationship-building skills
• Highly organized and able to manage multiple sales cycles concurrently
• Collaborative mindset with experience working cross-functionally alongside Customer Success, Marketing, Product, and Presales teams

Our Commitment to Diversity and Inclusion

Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day!