Account Manager

DotYeti Design; Dijon; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

An innovative design agency seeks a proactive Account Manager to build lasting client relationships and ensure smooth collaboration with the creative team. You'll manage the client experience, oversee production cycles, and maintain high satisfaction levels. Candidates should have strong communication skills, be detail-oriented, and proficient in Google Workspace tools. This position offers the flexibility of fully remote work, competitive compensation, and opportunities for professional growth.

Prestations

Generous paid time off

Mental health leave

Competitive salary with yearly raises

Equipment allowance

Qualifications

• Proven experience as an Account Executive, Account Manager, or in a customer service/sales role.
• Strong interpersonal skills and excellent relationship-building abilities.
• Fluency in Google Workspace tools.

Responsabilités

• Serve as the main point of contact for assigned clients.
• Oversee the full client-production cycle from onboarding to after-sales support.
• Address client concerns or complaints swiftly and professionally.

Connaissances

Client relationship management

Excellent communication

Time management

Google Workspace proficiency

Negotiation skills

Description du poste

Account Manager - DotYeti

Important Note: This position requires mid‑shift hours (3:00 PM to 11:00 PM West Africa Time).

We’re looking for a proactive and client‑focused Account Manager to help us build strong, lasting relationships with our clients and ensure smooth collaboration with our creative team. You'll play a key role in managing the end‑to‑end client experience, making sure expectations are aligned, communication is clear, and the final outputs exceed expectations.

What you’ll do:

• Client Relationship Management: Serve as the main point of contact for your assigned clients, understanding their needs, goals, and preferences while keeping them informed throughout the creative process.
• Production Coordination: Oversee the full client‑production cycle from onboarding to after‑sales support and ensure all deliverables are on time and aligned with client expectations.
• After‑Sales Support: Provide professional post‑project assistance (e.g., revisions, design requests, and follow‑ups) to maintain high levels of client satisfaction.
• Issue Resolution: Address client concerns or complaints swiftly and professionally, protecting and nurturing the client‑company relationship.
• Team Alignment: Act as the bridge between clients and creatives, assigning the right team members to projects and ensuring everyone is on the same page.
• Negotiation & Strategy: Handle agreements and requests with both the client and production team with a focus on win‑win outcomes.
• Has proven experience as an Account Executive, Account Manager, or in a customer service/sales role.
• Excellent communicator and relationship‑builder with strong interpersonal skills.
• Knows how to manage multiple priorities with excellent time‑management and organizational skills.
• Fluent in Google Workspace (G Suite) tools.
• Has a basic understanding of market research and negotiation principles.
• Enthusiastic, proactive, and passionate about client success.

Bonus Points for:

• Previous startup and/or design agency experience.
• Experience handling design requests for MSMEs, large corporations, and entrepreneurial initiatives.

What We Offer:

• Fully Remote Work: Enjoy the flexibility of a remote work environment.
• Paid Time Off & Benefits: Generous paid time off, mental health leave, and comprehensive health coverage.
• Professional Growth: Opportunity to grow with a talented and collaborative team.
• Competitive Compensation: Competitive salary with yearly and surprise raises.
• Equipment Allowance: Allowance provided to equip your home office.

Hiring Process:

• Initial Interview
• Second‑level Interview
• Assessment
• Final Interview
• Job Offer!

Note: We are currently not accepting meeting requests for this position through our website. Submit your application via this job ad.