Jobs in Espanha

Join a leading financial services company in the vibrant city of Limassol, Cyprus, as a Retention Agent. If you’re fluent in French, have experience in financial services or Forex, and are passionate about building client relationships, this is your chance to shine!

Position: Retention Agent
Location: Limassol, Cyprus
Employment Type: Full-time
Work Model: On-site

What You’ll Do:

• Client Relationship Management: Build and nurture strong, lasting relationships with clients by providing outstanding service.
• Retention Strategy: Develop and execute strategies to reduce churn and boost customer loyalty.
• Account Monitoring: Regularly review client accounts to identify risks, opportunities, and areas for growth.
• Upselling & Cross-Selling: Recommend additional services or products that align with client goals.
• Market Updates: Inform clients about market trends, news, and economic developments relevant to their trading activities.
• Issue Resolution: Serve as the primary contact for client issues, delivering timely and effective solutions.
• Reporting: Prepare and present reports on retention activities, outcomes, and KPIs to management.
• Compliance: Ensure all interactions comply with company policies, regulatory standards, and industry best practices.

What We’re Looking For:

• Language Skills: Native or fluent in French, with a good command of English (both verbal and written).
• Experience: Proven success in a similar role within the FX/Forex industry or financial services.
• Financial Knowledge: Strong understanding of financial markets, Forex trading, and related products.
• Communication Skills: Excellent interpersonal and negotiation abilities.
• Customer-Centric Approach: Dedicated to providing tailored solutions for client needs.
• Analytical Skills: Ability to analyze data, identify trends, and make market-driven decisions.
• Problem-Solving: Proactive and adept at resolving client concerns.
• Technical Proficiency: Skilled in using CRM systems, trading platforms, and related software.

Working Hours:

• Monday to Friday, 09:00 AM - 06:00 PM

What’s On Offer:

• Attractive Compensation: Competitive salary with performance-based bonuses.
• Professional Growth: Opportunities for career development and continuous learning.
• Dynamic Environment: Be part of a multicultural, international team in a top Forex company.
• Health Benefits: Private medical insurance.
• Perks: Team-building events, social activities, a company discount card, and more!

Your Next Career Move Starts Here! Join a forward-thinking company where your expertise is valued, and your growth is supported.