Work & Travel in Greece (Fully Remote Job With Relocation Package)!

Oceanic View Solutions; Valencia; A distancia; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A customer service company is looking for a Remote Spanish Customer Service Representative to assist users and resolve inquiries. Ideal candidates will have fluency in Spanish and strong English skills, with opportunities for career growth. This role is fully remote, offering a competitive salary and performance bonuses.

Servicios

Competitive salary: 1,045 gross monthly

Performance bonus: Up to 160 monthly

Relocation package including hotel accommodation and flight ticket

Formación

• Excellent problem-solving skills to address user inquiries effectively.
• Ability to analyze data trends to recommend improvements.
• Experience in a BPO or related service environment is a plus.

Responsabilidades

• Assist users by resolving inquiries and issues with empathy and precision.
• Enforce community guidelines by monitoring reports and content.
• Investigate and resolve account issues and abusive content.

Conocimientos

Spanish fluency

Strong English communication skills

Critical thinking

Cultural awareness

Educación

College education or equivalent experience

Descripción del empleo

Overview

Join Us as a Remote Spanish Customer Service Representative in Greece!

Are you passionate about helping others and creating a safe, supportive online environment? Do you excel at problem-solving and communication? If so, we’d love for you to join our mission-driven team as a Spanish Customer Service Representative!

Responsibilities

• Assist our online community by resolving inquiries with empathy, efficiency, and precision.
• Become an expert on Facebook products, community standards, and policies.
• Make balanced decisions and advocate for our users, ensuring their voices are heard.
• Communicate effectively with empathy and professionalism in every interaction.
• Investigate and resolve reports on account issues, abusive content, and other user concerns.
• Leverage your market knowledge to identify opportunities for scalable solutions and improved user experiences.
• Analyze data trends to recommend workflow enhancements and address policy nuances.
• Enforce community guidelines by monitoring reports and reviewing flagged content within set quality standards.
• Spot inefficiencies in workflows and suggest actionable solutions.

What We’re Looking For

• Language Proficiency: Spanish fluency (C1) and strong English communication skills.
• Critical Thinking: Solid reasoning and analytical abilities to navigate complex issues.
• Education: College education or equivalent experience (military background accepted).
• Experience: Up to 1 year in a BPO or related service environment is a plus.
• Cultural Awareness: Strong understanding of regional and cultural nuances to support effective policy implementation.

What We Offer

• Competitive Salary: 1,045 gross monthly.
• Performance Bonus: Up to 160 monthly.
• Career Growth: Opportunities to enhance your skills and grow with a dynamic, mission-focused team.

Relocation and Perks

• Fully Remote: Work from anywhere in Greece.
• Work & Travel: Travel and work remotely while contributing to a meaningful mission.
• Relocation Package: 2 weeks hotel accommodation + flight ticket (inside the EU); airport pickup; real estate agency fee.

Why Join Us

At the heart of what we do is our commitment to community. You’ll have the chance to make a tangible difference in the lives of users, ensuring a positive and inclusive online experience. If you’re empathetic, solutions-oriented, and eager to contribute to Facebook’s mission of fostering a safe and connected world, this is your moment!

Apply today and become part of something extraordinary. Together, let’s create a better digital community!

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