UK Order-to-Cash Manager: Customer Care Leader

Puig; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A global cosmetics company located in Barcelona is seeking a Customer Service Responsible to coordinate and supervise the Order to Cash process, ensure customer satisfaction, and address issues effectively. The ideal candidate should have at least two years of experience in this role, a university degree, and proficiency in both Spanish and English. Strong analytical and communication skills are required, along with knowledge in OTC processes and SAP. This role offers a collaborative environment with flexible working arrangements and competitive benefits.

Servicios

Competitive compensation & benefits package

Flexible work arrangements

Onsite gym and restaurant

Formación

• Minimum 2 years in the role of CS Responsible.
• Native or bilingual proficiency in Spanish.
• Fluent in English (written and spoken).

Responsabilidades

• Coordinate and supervise the order to cash process.
• Manage critical situations related to unpaid documents.
• Support on customer relationship and service issues.

Conocimientos

Teamwork & Cooperation

Analytical skills

Time management

Problem-solving skills

Service & Efficiency oriented

Educación

University Degree

Herramientas

SAP

Microsoft Office / Excel

Descripción del empleo

A global cosmetics company located in Barcelona is seeking a Customer Service Responsible to coordinate and supervise the Order to Cash process, ensure customer satisfaction, and address issues effectively. The ideal candidate should have at least two years of experience in this role, a university degree, and proficiency in both Spanish and English. Strong analytical and communication skills are required, along with knowledge in OTC processes and SAP. This role offers a collaborative environment with flexible working arrangements and competitive benefits.