Travel Care Operations Lead, Fuengirola

Viking Sverige AB; Andalucía; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A travel assistance company is seeking a Deputy Operations Manager in Fuengirola, Spain. This role involves overseeing daily operations of the Travel Care contact center, ensuring high-quality service delivery, and leading a team in a fast-paced environment. The ideal candidate will possess relevant education and extensive experience in Travel Assistance services, with strong leadership skills and fluency in English and a Nordic language. This full-time position offers a dynamic work environment focused on customer orientation and service excellence.

Formación

• Experience in Travel Assistance services.
• Leadership experience from Operations in emergency and assistance services.
• Skills in building and developing teams.

Responsabilidades

• Manage daily operations of the Viking Travel Care contact center.
• Ensure adherence to quality standards and processes.
• Lead and develop high-performing teams.
• Participate in projects for service development.
• Recruit and onboard staff as needed.

Conocimientos

Leadership skills

Fluent in English

Ability to handle travel insurance assistance cases

Customer oriented

Entrepreneurial mindset

Structured and results-driven

Educación

Relevant higher education

Descripción del empleo

A travel assistance company is seeking a Deputy Operations Manager in Fuengirola, Spain. This role involves overseeing daily operations of the Travel Care contact center, ensuring high-quality service delivery, and leading a team in a fast-paced environment. The ideal candidate will possess relevant education and extensive experience in Travel Assistance services, with strong leadership skills and fluency in English and a Nordic language. This full-time position offers a dynamic work environment focused on customer orientation and service excellence.