Telephone Operator

EY; El Rosario; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading luxury resort located in El Rosario, Spain is seeking a Telephone Operator to manage calls and represent the brand with excellence. The ideal candidate will have strong communication skills in English and Spanish, previous experience in hospitality, and a valid work permit for Spain. Responsibilities include managing guest inquiries, providing accurate information about services, and ensuring a warm and professional demeanor at all times. Join a team that values service and offers competitive benefits.

Servicios

Competitive salary above market standards

19% discount on Food & Beverage

Up to 75% discount on flights for Tenerife residents

Continuous training and career development opportunities

Uniform and laundry service provided

Formación

• Previous experience in switchboard operations or luxury hospitality environments preferred.
• Ability to remain composed during high-volume periods.
• Valid work permit for Spain.

Responsabilidades

• Manage internal and external calls professionally and courteously.
• Act as first point of contact for guests via telephone.
• Provide accurate information about resort services and local attractions.

Conocimientos

Excellent communication skills

Strong service orientation

Fluency in English

Fluency in Spanish

Ability to multitask

Descripción del empleo

Instantly recognizable, The Ritz‑Carlton Abama is the island’s most iconic resort. With 462 rooms and suites, world‑class cuisine, a 2,500 m² Spa & Fitness Center, and an exclusive beach area, it offers breathtaking views of the Atlantic Ocean, Mount Teide, and lush gardens.

Overview

As a Telephone Operator, you will be the first voice representing the luxury, warmth, and excellence of The Ritz‑Carlton. You will manage internal and external communications with professionalism, anticipate guest needs, and ensure efficient, clear, and personalized responses.

Responsibilities

• Handle and manage internal and external calls in a professional, courteous, and efficient manner.
• Act as the first point of telephone contact for guests, ensuring service aligned with our Gold Standards.
• Route requests and inquiries to the appropriate departments and follow up when necessary.
• Provide accurate information about resort services, operating hours, events, restaurants, and local attractions.
• Manage messages, wake‑up calls, and special requests with exceptional attention to detail.
• Maintain clear and effective communication with Front Office, Guest Relations, Housekeeping, F&B, Spa, and other departments.
• Record and update relevant guest information in internal systems.
• Handle telephone‑related incidents with discretion, empathy, and a solution‑oriented approach.
• Support Front Office operations when required, while maintaining a warm and professional demeanor at all times.

Qualifications

• Excellent communication skills with a clear, warm, and professional telephone manner.
• Strong service orientation and ability to convey genuine hospitality over the phone.
• Previous experience in switchboard operations, telephone service, or luxury hospitality environments (preferred).
• Ability to multitask, work as part of a team, and remain composed during high‑volume periods.
• Fluency in English and Spanish; additional languages (German, French, etc.) are a strong advantage.
• Valid work permit for Spain.

Benefits

• Competitive salary above market standards and flexible compensation.
• 19% discount on Food & Beverage at all our hotels and 50% discount on the resort’s culinary offerings.
• Up to 75% discount on flights for Tenerife residents traveling to mainland Spain.
• Corporate benefits with exclusive discounts on leisure and travel.
• Special birthday gift and complimentary guest stay at the resort after one year of service.
• 13th and 14th salary payments.
• Continuous training through our corporate university and career development opportunities.
• Uniform and laundry service provided; complimentary staff meals.
• Team events, celebrations, and engagement activities; participation in social responsibility initiatives.
• Comprehensive corporate medical care.

Apply

Submit your application via MarriottCareers, including your application documents. Marriott International is an equal‑opportunity employer. We value a diverse workforce and an inclusive culture, and we are committed to non‑discrimination on any protected basis.