Técnico Senior de IT / Soporte

Triton Technical; Madrid; Híbrido; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading IT and AV integration company in Madrid is seeking a Senior Client Support Technician to provide 24/7 remote support and troubleshooting for clients worldwide. This key role involves managing servers, testing AV systems, and mentoring junior team members. The ideal candidate possesses advanced knowledge of server hardware and troubleshooting methods. This full-time position offers a dynamic, fast-paced work environment and requires collaboration with the UK support team.

Formación

• Experience in providing 24/7 remote troubleshooting and support.
• Proven track record in IT and AV systems integration.
• Ability to mentor junior team members.

Responsabilidades

• Provide remote troubleshooting and support 24/7.
• Test and commission AV systems on-site.
• Manage Microsoft servers and perform maintenance tasks.
• Implement software and configure systems.
• Attend client sites as needed.

Conocimientos

Advanced Microsoft Office knowledge

CCNA level knowledge

Troubleshooting and problem solving

AV systems knowledge

Server management and maintenance

Herramientas

HP Servers

Dell Servers

Lenovo Servers

Cisco Networking

Ruckus Networking

Descripción del empleo

Company Information

Triton Technical is an IT and Audio / Video integration Company that designs and deploys complex integrated systems for the private yacht industry. We have a high energy, fast-paced, fun, and collaborative environment and we are looking to add an experienced, qualified individual to our support team.

The Senior Client Support Technician is a key member of the Triton Technical Client Support team and provides 24 / 7 / 365 remote troubleshooting and support to Triton Technical customers worldwide. The Senior Client Support Technician role requires an advanced knowledge and deep understanding of current server hardware, software and also requires a structured, analytical and methodical approach to troubleshooting and problem solving. Additionally, the Senior Client Support Technician will act as a mentor for junior members of the team ensuring their skills and knowledge continue to develop, and that any initiatives, guidelines, training and processes the team has in place are being followed.

Troubleshooting and support of audio visual, control and automation, telecommunications, satellite and IT systems.

• On-site testing and commissioning of AV systems.
• Work as part of our UK based support team on a wide variety of software and hardware issues
• Act as an internal Senior escalation point for more complex client helpdesk tickets
• Carry out Microsoft server management, troubleshooting and maintenance tasks
• Carry out software implementations and system configurations
• Carry out upgrades to client desktop, server, network, telecom, satellite, and AV systems.
• Work to improve and maintain documentation on new and existing project installations and procedures
• Attend client sites and assist with on-site project work as needed
• Weekends and time-shifted shifts are expected on a rotating basis.
• Advanced Microsoft Office knowledge i.e., Excel, Outlook, Word, OneNote
• CCNA level knowledge or appropriate experience with : -

Servers - HP, Dell, Lenovo

Wireless Networking – Cisco, Ruckus

Global awareness and knowledge of cultural differences

Job Types : Full-time, Contract