Technical Support L2 (Dutch Speaking)

Wallbox Chargers, S.L.; Barcelona; Híbrido; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading EV charging company based in Barcelona is seeking a Service Engineer to provide L1 support. The role involves monitoring service tickets, coaching team members, and ensuring effective communication of processes. Candidates should possess embedded systems knowledge, analytic skills, and be fluent in Dutch with good English proficiency. Benefits include flexible hours, hybrid work schedule, and competitive health insurance. Join a dynamic team committed to innovative energy solutions.

Servicios

Flexible working hours

Hybrid work schedule

Health, dental, and life insurance

Flexible compensation tickets

Car discounts for EV users

Discounted meals at the canteen

Formación

• Ability to connect to embedded systems remotely.
• Experience dealing with clients.
• Availability to travel based on business needs.

Responsabilidades

• Monitor service team ticket and provide L1 support.
• Share best practices and coach the team.
• Ensure effective documentation and communication.

Conocimientos

Embedded systems knowledge

Analytic vision

Excellent interpersonal skills

Fluent Dutch

Good command of English

Herramientas

Salesforce

Jira

Descripción del empleo

Present in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.

In 2021, we were listed on the New York Stock Exchange (NYSE WBX), allowing us to garner acclaim and win prestigious design awards (the IF Design, Good Design, and RedDot Awards).

In 2022, we acquired ARES (an assembly electronics company) and COIL (Installers of turnkey EV charging solutions). One year later, in 2023, we acquired ABL, the leading German EV charger manufacturer, which has allowed us to have a stronger presence in Europe.

Get in charge with Wallbox!

Role

The Service engineer core task is to support the L1 Service level with technical knowledge, report bugs and direct contact with key account partners.

Responsibilities

• Monitoring service team ticket, L1 support and advise
• Share best practices and coach the team
• Constant improvement and maintaining of the internal system
• Identify locks that require follow-up or investigation
• Develop interdepartmental communication ways
• Ensure the documentation and communication of the processes, policies, and procedures for obtaining the correct, timely and cost-effective IT support
• Direct the vision for continuous improvement of services with an emphasis on proactive planning, promoting a consumer-focused support culture, and improving the accountability of delivering effective and efficient services
• Product and process training, support with L1 onboarding
• Support key account partners on a daily basis

Requirements

• Embedded systems knowledge. Able to connect remotely to them and get the system locks
• Analytic vision
• Ticketing and reporting systems knowledge, Salesforce, Jira,...
• Incident Management
• Excellent interpersonal skills
• Good practice management for quality of service delivery
• Availability to travel based on business needs
• Experience dealing with clients
• Fluent Dutch (native level) and good command of English (working proficiency).
• Is a plus additional languages

Desired

• IT knowledge. Remote operations, Wifi, Bluetooth…
• ITIL certification will be assessed positively

Benefits

• Flexible working hours
• Hybrid work schedule and half Fridays
• First-class private health, dental, and life insurance after your first month at Wallbox
• Flexible compensation tickets valid for transportation, childcare, and restaurant/food delivery apps
• Car discounts & special advantages if you choose an EV!
• Variety of breakfast and lunch dishes, every day, at a discounted price at our canteen

*At Wallbox, we’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal-opportunity workplace.