Technical support Analyst

Virtusa; Madrid; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A technology company seeks a Technical Support Analyst to provide technical support for the global SCIB platform. Responsibilities include Level 0 and 1 support, incident management, and acting as the communication link with business for application monitoring. The ideal candidate should have experience in the ITIL framework and skills in Active Directory, SQL, and Troubleshooting. This full-time position is based in Madrid, Spain and requires effective collaboration with second-level teams.

Formación

• Experience in ITIL framework is required.
• Management and resolution of incidents and requests through Service Now.

Responsabilidades

• Provide technical Level 0 and 1 support for the global SCIB platform.
• Investigate and escalate alerts while ensuring continuous improvement.
• Act as the communication link with business for application monitoring.

Conocimientos

Dhcp

SQL

Active Directory

VOIP

VMware

Customer Service

Windows

Troubleshooting

Java

VPN

Sharepoint

Hardware

DNS

Technical Support

Software Applications

Descripción del empleo

As a Technical Support Analyst your tasks and goals will include technical Level 0 and 1 support of the global SCIB platform both onsite and prioritization investigation escalation and resolution of Alerts and follow up of continuous improvement plans for batch and collaboration with second-level teams and of metrics in order to improve and detect and users being the only communication link with Business at monitoring applications. Experience in ITIL framework. Management and resolution of incidents and requests through Service Now.

Required Experience

IC

Key Skills

• Dhcp
• SQL
• Active Directory
• VOIP
• VMware
• Customer Service
• Windows
• Troubleshooting
• Java
• VPN
• Sharepoint
• Hardware
• DNS
• Technical Support
• Software Applications

Employment Type: Full-Time

Experience: years

Vacancy: 1