Technical Support Advisor Portuguese + English On-site in La Coruña

Cross Border Talents; La Coruña; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An international recruitment firm seeks a Technical Support Advisor for their La Coruña location. The role involves providing excellent technical support to customers, troubleshooting issues, and ensuring a positive customer experience. Candidates must be fluent in Portuguese and English, possess strong communication skills, and have a customer-oriented mindset. This is a full-time on-site position offering professional training and opportunities for career growth.

Servicios

Stable contract with respectful working hours

Professional training to become a tech expert

Friendly multicultural team

Career development opportunities

Modern office space in La Coruña

Formación

• Fluency in Portuguese and English (both written and spoken).
• Strong communication and problem-solving skills.
• Basic understanding of computer systems, networks, and mobile technologies.
• Ability to work independently and within a team in a fast-paced environment.

Responsabilidades

• Provide first-class technical support to customers via phone, email, or chat.
• Diagnose and troubleshoot software or hardware issues efficiently.
• Guide users through step-by-step solutions with clarity and patience.
• Escalate complex cases to higher-level teams when necessary.
• Keep detailed records of customer interactions and technical solutions.

Conocimientos

Fluency in Portuguese

Fluency in English

Strong communication skills

Problem-solving skills

Customer-oriented mindset

Descripción del empleo

Technical Support Advisor Portuguese + English On-site in La Coruña

Job Details

• Location: La Coruña, Spain

• Languages: Portuguese + English

• Start Date: ASAP

• Schedule: Monday to Friday, 9:00 to 19:00

• Work Mode: On-site

Your Mission

Join a dynamic international team in beautiful La Coruña, where technology meets customer care.
As a Technical Support Advisor, you’ll be the go-to expert for assisting users, solving technical issues, and ensuring every interaction leaves a positive impact.
Your mission? To make technology simple and enjoyable for everyone who reaches out for your help.

What You’ll Do

• Provide first-class technical support to customers via phone, email, or chat.

• Diagnose and troubleshoot software or hardware issues efficiently.

• Guide users through step-by-step solutions with clarity and patience.

• Escalate complex cases to higher-level teams when necessary.

• Keep detailed records of customer interactions and technical solutions.

• Collaborate with your colleagues to ensure a smooth customer experience.

What You Bring

• Fluency in Portuguese and English (both written and spoken).

• Strong communication and problem-solving skills.

• Basic understanding of computer systems, networks, and mobile technologies.

• A customer-oriented mindset and a passion for helping people.

• Ability to work independently and within a team in a fast-paced environment.

What We Offer

• A full-time, stable contract with working hours that respect your personal life.

• Professional training to help you become a true tech expert.

• A friendly, multicultural team that values collaboration and growth.

• Opportunities for career development within an international environment.

• Modern office space in La Coruña, close to everything you need.

Apply today and join our international team in La Coruña!

To apply, please send your CV and a short paragraph about yourself to [e-mail].