Technical Support Advisor (Italian, Polish, Spanish, or Portuguese)

Financecolombia; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Grow-Talent.com is collaborating with a leading consultancy to find a Technical Support Advisor. This role involves providing outstanding support to clients, troubleshooting technical issues, and ensuring customer satisfaction within a dynamic and multicultural environment. Ideal candidates will possess strong communication skills, IT knowledge, and a problem-solving mindset. The position offers both remote and office-based options in Spain, promoting work-life balance and comprehensive training.

Servicios

Comprehensive training

Dynamic work environment

Work-life balance

Formación

• Native or fluent-level proficiency in English (C1), plus knowledge of one other language.
• Education or hands-on experience in IT, particularly with cloud technologies.
• Strong communication and interpersonal skills.

Responsabilidades

• Communicate effectively with customers, providing professional support.
• Handle customer interactions with empathy, ensuring a positive experience.
• Troubleshoot technical issues related to cloud technologies.

Conocimientos

Customer service

Technical troubleshooting

Communication skills

Critical thinking

Herramientas

Office suite

Windows operating systems

Cloud technologies

Descripción del empleo

Grow-Talent.com is working with a leading Outsourcing / BPO consultancy who is seeking to onboard a Technical Support Advisor to join their teams in A Coruña.

• Position : Technical Support Advisor
• Location : On-site in Galicia, or Remote from mainland Spain
• Employment type : Full-time
• Remuneration : Base salary + bonuses.

DUTIES AND RESPONSIBILITIES :

• Communicate effectively with customers, providing clear and professional support.
• Handle a wide range of customer interactions with empathy and professionalism, ensuring a positive experience.
• Troubleshoot and resolve technical issues related to cloud-based technologies and productivity tools.
• Apply logical and critical thinking to analyze problems and identify effective solutions.
• Collaborate with internal teams to escalate and resolve complex technical issues when needed.

REQUIREMENTS :

• Native or fluent-level proficiency in English (ie C1), plus working knowledge of at least one of the following languages : Italian, Polish, Spanish, or Portuguese (C1).
• Education or hands-on experience in IT, particularly in areas such as cloud technologies, productivity software (e.g., Office suite, Outlook, OneDrive, Exchange, SharePoint, Lync Server), or Windows operating systems.
• Strong communication and interpersonal skills, with the ability to convey technical information clearly and empathetically.
• Demonstrated critical thinking and problem-solving abilities in technical or customer service environments.

OFFER :

• Full-time (39 hours) contract, Monday to Friday
• Dynamic and multicultural work environment.
• Strong focus on work-life balance.
• Comprehensive training on the product, advanced technologies, and in-demand skills in the market.
• Office-based position in A Coruña location, or the option to work remotely from anywhere in Spain.
• Guidance and tools to reach career potential