Technical Customer Support Specialist

Sales Layer S.L.; Valencia; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading SaaS company in Valencia is looking for a Customer Support Tech Specialist to join their support team. You'll bridge the gap between customers and technical teams while managing e-commerce integrations and providing technical support. This role requires fluency in Spanish and English, as well as strong communication skills. The company offers a flexible work environment, health insurance, and generous vacation days.

Servicios

Flexible work environment

Health insurance

24 paid vacation days

Flexible compensation options

Opportunity for English classes

Collaborative work environment

Learning opportunities with top talent

Formación

• Minimum 2 years of experience with technical support/customer support.
• Strong communication and empathy skills in both languages.
• Technical knowledge of web programming required.

Responsabilidades

• Act as a bridge between customers and technical team.
• Manage e-commerce integrations.
• Provide technical support in customer integrations.

Conocimientos

Fluent in Spanish

Fluent in English

Strong communication skills

Empathy skills

Technical knowledge of web programming

Knowledge of PHP

Knowledge of MySQL

Knowledge of JavaScript

Familiarity with HTML

Familiarity with CSS

Proficiency in Office Suite

Proficiency in Google Suite

Educación

Degree in Computer Engineering

Descripción del empleo

Job summary

Sales Layer is a VC-backed (Series B) SaaS software company that automates the complexity around Product Information Management (PIM). With steady YoY growth, we have seen long-term clients like Tupperware, Acciona, Titanlux, Avnet and Teka consistently trusting our platform.

It’s an exciting time to join the company, Sales Layer has just been named G2’s leader for Commerce Products in the last Software Awards, placing us in the top 1% of the list. Founded in 2013, Sales Layer has a meaningful culture based on persona and team growth, flexibility, empathy and diversity with over 17 nationalities.

What will you be doing?

Be part of our support tech team, working on a cloud-based software that manages product information (PIM) and focuses on its connectivity with e-commerce platforms, marketplaces, feed managers, and other third‑party systems.

As a Customer Support Tech Specialist, you will act as a bridge between our customers and the technical team, manage e‑commerce integrations, assist in defining technical challenges to improve our services, and be responsible for providing technical support in customer integrations and pre‑sales processes.

Requirements

• Minimum 2 years of experience with technical support / customer support.
• Fluent in Spanish and English, both spoken and written.
• Strong communication and empathy skills, both spoken and written.
• Technical knowledge of web programming.
• Knowledge of PHP, MySQL, JavaScript (+JQuery).
• Familiarity with HTML markup language and CSS styles.
• Proficiency in Office Suite / Google Suite (especially Excel).

Skills that will be valued positively:

• A degree in Computer Engineering, other technical fields, or training in programming is preferred.
• Experience in catalog and e‑commerce applications.
• Third language (French/German/Portuguese).
• Knowledge in user experience design.
• Understanding of the SaaS market.
• End to End Testing
• PHPUnit Testing Framework

What we offer

• Flexible environment. Decide when to work from home or when to work from our modern offices located in the heart of Valencia.
• Health insurance covered by us.
• Enjoy 24 paid vacation days.
• We offer our employees the possibility of flexible compensation through Coverflex.
• We offer our employees the opportunity to take English classes.
• Collaborative and innovative work environment that values creativity and professional growth.
• Excellent learning opportunity working with top talent in the industry.
• Chance to work with a diverse team of passionate professionals who are dedicated to both corporate and professional success.