Swedish Speaking Customer Success Specialist -Remote in Greece

Patrique Mercier Recruitment By Nellie; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A recruitment agency is seeking a Swedish Speaking Customer Success Specialist in Spain. This role involves acting as the primary liaison for Swedish-speaking customers, delivering exceptional support and fostering strong relationships. Key qualifications include fluency in Swedish and English, strong communication skills, and prior customer service experience. The position offers a competitive monthly salary, performance bonuses, fully paid training, and relocation package among other benefits.

Servicios

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Formación

• Fluency in Swedish and English, with excellent writing and speaking skills.
• Previous experience in customer service or customer success roles is a plus.
• Strong communication and interpersonal skills focused on creating positive customer experiences.

Responsabilidades

• Act as the primary liaison for Swedish-speaking customers, delivering exceptional support through phone, email, and chat channels.
• Respond swiftly and accurately to customer inquiries regarding products and services.
• Build and nurture strong relationships with clients, understanding their needs and ensuring they receive optimal value.

Conocimientos

Fluency in Swedish

Fluency in English

Strong communication skills

Problem-solving ability

Attention to detail

Customer engagement

Herramientas

CRM software

Descripción del empleo

Patrique Mercier Recruitment FR is excited to present an opportunity for a Swedish Speaking Customer Success Specialist. If you have a knack for customer engagement and are eager to help Swedish-speaking clients achieve their goals, this role is tailored for you!

Responsibilities

• Act as the primary liaison for Swedish-speaking customers, delivering exceptional support through phone, email, and chat channels.
• Respond swiftly and accurately to customer inquiries regarding products and services.
• Build and nurture strong relationships with clients, understanding their needs and ensuring they receive optimal value.
• Address customer complaints and issues proactively, striving for swift resolutions.
• Document all customer interactions and feedback in the CRM system to inform ongoing improvements.
• Collaborate with teams across the company to identify opportunities for upselling and expanding customer solutions.
• Stay updated on product developments and industry trends to provide insightful support.

Requirements

• Fluency in Swedish and English, with excellent writing and speaking skills.
• Previous experience in customer service or customer success roles is a plus.
• Strong communication and interpersonal skills focused on creating positive customer experiences.
• Ability to diagnose issues and resolve them effectively.
• Exceptional organizational skills and attention to detail.
• Proficient in CRM software and standard office applications.
• A friendly demeanor and a genuine commitment to customer success.

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training
• Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• And Much More...