Support Engineer, Prime Video, Catalog Support Engineering

Prime Video; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Prime Video is seeking a Support Engineer to deliver quality digital video services, experience in technical support and proficiency in Linux and SQL are essential. This role involves managing systems, troubleshooting, and improving service support to enhance customer experiences. A college degree in Computer Science or equivalent experience is required.

Formación

• Experience in technical support or software engineering.
• Proficiency in scripting languages.
• Excellent communication skills.

Responsabilidades

• Manage distributed systems and diagnose issues.
• Provide frontline support for digital video delivery.
• Operate independently to resolve problems.

Conocimientos

Python

Bash

Troubleshooting

SQL

Linux

Customer Support

Educación

Bachelor's in Computer Science

Herramientas

Linux

Windows

Mac OS

Descripción del empleo

Prime Video is a premium streaming service offering a vast collection of TV shows and movies, including Originals, Exclusive content, and live sports events. Members can subscribe to add-on channels, rent or buy new releases, and enjoy content in over 240 countries worldwide.

The Catalog Support Engineering team in Prime Video operates in a dynamic, global environment, focusing on delivering the world's largest digital video selection with high quality. We seek high-caliber Support Engineers to impact millions of customers by solving complex engineering challenges with simple solutions.

Key job responsibilities

Support Engineers in Prime Video's Supply Chain provide frontline support for business-critical services responsible for digital video delivery. Responsibilities include managing distributed systems, diagnosing issues, mitigating problems, monitoring system performance, and performing change management and troubleshooting activities in a Linux environment, including 24x7 on-call coverage.

A day in the life

As a Support Engineer, you will:

• Become a subject matter expert on supported services.
• Own support activities and collaborate with development teams to improve service support.
• Operate independently to resolve issues.
• Understand business logic and architecture to resolve undocumented tickets.
• Provide training and documentation to support teams.

About the team

The Catalog Support Engineering team handles complex title issues, including video, audio, subtitles, artwork, and offers, detected through various internal and external sources.

Minimum qualifications

• Experience in technical support or software engineering.
• Proficiency in scripting languages like Python or Bash.
• Troubleshooting and debugging skills.
• Bachelor's in Computer Science or equivalent.
• Proficiency in Linux/Unix OS.
• SQL and data analytics skills.
• Excellent communication skills.
• Strong ownership and result-oriented attitude.
• Experience supporting processes, SLAs, and metrics.

Amazon is an equal opportunity employer committed to diversity and privacy. We support candidates with disabilities during the application process. For more info, please refer to our Privacy Notice and accommodations policy.

Key Skills

Ruby, Mac OS, Computer Networking, Windows, TCP, Customer Support, Linux, Shell Scripting, VPN, DNS, Troubleshooting

Employment Type : Full-Time

Location : Madrid, Spain

Vacancies : 1