Support Agent - BR/LATAM

Fever España; A distancia; EUR 25.000 - 30.000; Jornada completa

Descripción de la vacante

A leading entertainment tech platform is seeking a Support Agent to work remotely with a flexible schedule based in Madrid. The ideal candidate will be fluent in English and Portuguese, with strong organizational skills and attention to detail. This role involves coordinating with various teams, managing internal tools like Jira, and supporting event-related tasks. Join a collaborative, international team and contribute to the running of magical experiences that inspire millions.

Servicios

Flexible schedule

Collaborative international team

Opportunity for growth

Formación

• Experience in structured operations, support or admin roles.
• Ability to juggle tasks and priorities in a fast-paced environment.
• Familiarity with events, production or the music industry is a bonus.

Responsabilidades

• Manage administrative and operational tasks for the SSI team.
• Keep internal tools updated and organized.
• Coordinate with Producers and Project Managers.

Conocimientos

Fluent in English

Fluent in Portuguese

Attention to detail

Team-oriented mindset

Proactive problem-solver

Herramientas

Jira

Airtable

Slack

Google Workspace

Descripción del empleo

Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment,

Our mission? To democratize access to culture and entertainment. With our proprietary cutting‑edge technology and data‑driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +40 countries to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.

Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award‑winning experiences, and are backed by several leading global investors! Impressive, right?

To achieve our mission, we are looking for bar‑raisers with a hands‑on mindset who are eager to help shape the future of entertainment! Ready to be part of the experience? Now, let’s discuss this role and what you will do to help achieve Fever’s mission.

We're Hiring: Support Agent – SSI BR/LATAM (Remote, Full-Time | Based in Madrid)

Remote from Madrid | Flexible 8‑hour shift + 1‑hour break (5 days/week)

Are you fluent in English & Portuguese? Do you enjoy structured work, cross‑functional collaboration and solving operational puzzles? We’re looking for a Support Agent to join our SSI team—working behind the scenes to bring magical experiences to life across the BR/LATAM region.

What You'll Do

As a Support Agent, you’ll play a key role in supporting our internal teams, ensuring that processes run smoothly and details are always on point. You’ll manage a variety of administrative and operational tasks:

Internal & Cross‑Team Support

• Keep internal tools (Jira, Slack, Airtable) updated and organized
• Coordinate with Producers and Project Managers on day‑to‑day needs
• Assist in maintaining visibility across tasks, deadlines and project progress

Operational & Administrative Support

• Assist with event setup and quality checks using internal tools
• Perform back office updates and ensure information is accurate and consistent
• Support invoicing processes and coordinate with the Finance team
• Help with venue research and initial outreach
• Contribute to budget tracking and cost allocation
• Prepare and manage contracts

You’ll work closely with our team spread across LATAM, Madrid and remotely, contributing to the smooth operation of some of Fever’s most beloved scalable experiences.

What You Bring

• You live in Madrid and are legally eligible to work here
• You speak English & Portuguese fluently. Spanish is a plus!
• Experience in structured operations, support or admin roles
• Strong attention to detail, process orientation and follow‑through
• Comfort with tools like Jira, Airtable, Slack, Google Workspace (or quick to learn)
• A team‑first mindset, clear communicator and proactive problem‑solver
• Ability to juggle tasks and priorities in a fast‑paced environment
• Bonus: Familiarity with events, production or the music industry

Why Join Us?

• Work remotely with a flexible schedule
• Join a collaborative, international and fast‑paced team
• Help shape the backstage of magical scalable experiences
• Learn about event production, internal workflows and scalable operations
• Room to grow and take on new challenges as the team evolves

We welcome people from all walks of life—if this role excites you and you’re motivated to learn and contribute, we want to hear from you.

This role is located in Madrid.

Thank you for considering joining Fever. We cannot wait to learn more about you!

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.