Supervisor, Campus Store

Sheridan College; Madrid; Presencial; EUR 40.000 - 55.000; Jornada completa

Descripción de la vacante

A leading college in Spain seeks a Supervisor for the Campus Store & Course Materials, responsible for managing retail operations and driving revenue. Ideal candidates will have a degree, strong leadership skills, and experience in a post-secondary environment. This role involves strategic planning, vendor management, and delivering exceptional customer service to students and staff.

Formación

• At least 5 years of experience in a relevant role.
• Experience in marketing or stakeholder engagement.
• Knowledge of course materials and retail management.

Responsabilidades

• Developing strategic and operational plans for the campus store.
• Managing vendor relationships and optimizing selling space.
• Ensuring excellent customer service and financial performance.

Conocimientos

Sales and negotiation skills

Operational leadership

Financial accounting and analysis

Educación

3-year college diploma or university degree

Herramientas

Retail POS systems

Bookware

Descripción del empleo

Reporting to the Operations Manager, Campus Services, the Supervisor, Campus Store & Course Materials is responsible for achieving goals through effective supervision of Sheridan's Campus Store, retail-on-campus, and online stores. The incumbent leads the development of retail products that meet College and department goals, manages multiple retail locations and product categories, and optimizes selling space, inventory, sales mix, order completion, and service delivery.

What You'll Be Doing

• Developing strategic and operational plans for the unit and aligning resources to meet priorities.
• Delivering excellent customer service with prompt and reliable standards, communicating effectively with students, faculty, staff, alumni, and visitors.
• Identifying sales, collaboration, usage, and promotional opportunities to generate revenue across campuses.
• Planning, selecting, and purchasing Course Materials for resale, developing an annual purchasing plan in collaboration with stakeholders.
• Reviewing inventory for accuracy, competitiveness, and relevance to customer needs.
• Managing vendor relationships to exceed customer expectations and maintaining security of retail goods per loss prevention policies.
• Allocating resources efficiently within the portfolio and monitoring financial performance, including profit margins and inventory turnover.
• Reporting performance metrics to the Director and optimizing financial outcomes.
• Implementing marketing, communication, and operational plans for Campus Services.
• Assisting in budget preparation, goal setting, and projecting costs and contributions.
• Ensuring security of retail goods and accuracy of POS procedures.
• Organizing year-end inventory counts and reconciling sales, deposits, and financial data.
• Providing leadership and support to staff and student employees, fostering growth and collaboration.
• Managing HR activities such as recruitment, performance management, and training, in compliance with policies and collective agreements.
• Collaborating with the Director to develop strategic plans for course materials aligned with retail and college goals.
• Performing additional projects and duties as assigned.

Minimum Qualifications

• 3-year college diploma or university degree with at least 5 years of experience.
• Experience in marketing or entrepreneurial initiatives with stakeholder engagement.
• Strong sales and negotiation skills.
• Operational leadership experience.
• Financial accounting and analysis skills.
• Knowledge of Course Materials, Retail POS systems, and Bookware.
• Experience working in a post-secondary environment with senior leaders, staff, and students.

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