Strategic Partnerships Manager / Strategic Senior Account Manager (Airline / Aviation / Airports)

Trades Workforce Solutions; Cataluña; Híbrido; EUR 45.000 - 55.000; Jornada completa

Descripción de la vacante

A leading travel services company in Spain is seeking a Partnerships Manager / Account Manager with extensive Airline and Airport operational experience. This hybrid role is based in Barcelona and focuses on managing key accounts, maximizing revenue, and enhancing client relationships. Candidates should have a strong commercial background and excellent communication skills. The position offers a competitive salary of up to €55,000 plus bonuses and great benefits including 25 days holiday, flexible working hours, and additional leave for birthdays.

Servicios

Annual performance bonus

25 days holiday plus bank holidays

Hybrid working options

Formación

• 5+ years of experience in Airline and Airport operations with B2B focus.
• Proven sales background to mitigate company exposure.
• Strong communication, negotiation, and influencing abilities.
• Customer-first mentality and commercial acumen.
• Proficiency in Excel for data analysis.

Responsabilidades

• Manage client account structures effectively.
• Identify business potential and maximize revenue.
• Improve sales and operations functions.
• Build strategic relationships with key stakeholders.
• Assist in client issue resolutions and escalations.
• Work with sales team for new client implementations.

Conocimientos

Airline and Airport Ground Operational Experience

Sales and Business Approach

Excellent Communication Skills

Strong Commercial Acumen

Analytical Skills

Customer Relationship Building

Descripción del empleo

Partnerships Manager/ Account Manager - Airline / Aviation / Airports required for an Award Winning and fast-growing, travel brand. An excellent and rare opportunity for an experienced Airline or Airport Ground Operational professional with a sound knowledge of the airline, airport and ground travel operations industry or maybe you’re working within a B2B Account Management and/or Service Delivery role within the Aviation / Ground Transport sector. Hybrid working you'll be based in the Barcelona area ideally however other cities in Spain including the Canary Islands and Balarics with regular time spent at the company's Spanish Head Office and time spent with your airline account managers and their respective stakeholders. Basic up to EURO 55,000 plus 20% personal bonus alongside Annual Company Bonus too, plus other great benefits including working normal operational hours of Monday – Friday.

The company has rapidly grown into a resilient business operating internationally across multiple sectors offering leading organisations from a diverse range of industries first class services to their passengers and staff.

This leading travel service and support brand are a fun and approachable group with a culture focused on autonomy and transparency, meaning that they work hard to make sure that you have what you need to get the job done and provide opportunities for you to grow in your career with them. This is an exciting opportunity for you to become part of their experienced Spanish based Account Management Commercial team within the Aviation / Airline commercial team.

Due to continued success the business have created this fantastic new opportunity for an enthusiastic and driven Aviation / Airline Account Manager / Senior & Strategic Partnerships Manager with experience and knowledge of strategy and operational service delivery with the Aviation / Airline / Airport / Ground Transport sectors based at Barcelona Airport / BCN.

A brief insight into what you’ll be doing as a Partnerships Manager / Account Manager (Airline / Aviation / Airports)

• To effectively and proactively manage client account structures, being the face of company.
• Identify business potential from partners, making recommendations to secure and grow revenue maximising sales and enhancing margin against budget.
• Assist with the development of the sales and operations function, making recommendations for improving processes and services.
• Take appropriate action to eliminate / minimise company exposure (financial and/or reputation) in any situation.
• Play a key part in assisting company achieve targeted sales/revenue intakes.
• Establish good communication links with partner contacts creating a professional image through knowledge of the client, client contacts and client business
• Build and sustain effective professional strategic relationships with key stakeholders/ decision makers from assigned client base and meeting with clients regularly.
• Prepare account development plans for short, medium and long‑term strategy for assigned client portfolio
• Provide support and escalation point for client and customer issue resolution
• Stay abreast of industry development and changes and utilise that knowledge to become a trusted advisor
• Work collaboratively with the Sales team and Implementation Project Managers to ensure regular communication and implementation plans are managed effectively to bring new clients on board
• Act as the escalation point for Partnership Executives when concerns and/or complaints are raised, attending, or supporting the Partnership Executives at client meetings where deemed support is required or action plans need developing
• Working on the retention, contract negotiation and contract extension of an assigned client portfolio

Some benefits you’ll get as a Partnerships Manager / Account Manager (Airline / Aviation / Airports)

• Hybrid working to support a positive work-life balance with regular time spent with your airline stakeholders at BCN and the business Barcelona office.
• Working Monday - Friday 9am - 5pm!
• Basic up to Euro 55,000 + 20% bonus
• Share in their success – annual company performance bonus scheme
• 25 days holiday + 8 bank holidays. In addition, you are also permitted to take your birthday off, on them! (an extra day of annual leave on top of your allowance)
• Length of service awards with increased holiday allowance when you reach key milestones of 5, 8 and 10 years
• Plus other great benefits

What do I need to apply for the Strategic Partnerships Manager / Strategic Senior Account Manager (Airline / Aviation / Airports)

• You will have at least 5 years Airline and Airport Ground Operational Experience with a sound knowledge of the airline and travel ground operations industry in Spain or currently work within a B2B Account Management and/or Service Delivery role within the Aviation / Ground Transport sectors.
• Proven commercial background with keen sales/business approach in order to reduce company exposure
• Excellent communication, influencing, negotiating and presentation skills with outgoing personality, with great sense of humour
• Strong commercial acumen with ‘Customer First’ mentality
• Numerate with analytical skills, including being proficient in Excel to evaluate client trends and provide effective insights
• Superb customer relationship and rapport-building skills, and role model for adopting the company’s values

Interested? For more information about this excellent career opportunity as a Partnerships Manager / Account Manager (Airline / Aviation / Airports) based in Barcelona / Spain for this Award-Winning Travel Company we are recruiting for please apply ASAP.