Strategic Account Manager, Uber Direct

Uber; Madrid; Híbrido; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading transportation and delivery service is seeking an experienced Account Manager for its Uber Direct team in Madrid, Spain. The role involves promoting Uber Direct’s value, building long-lasting relationships with partners, and contributing to growth strategies. Ideal candidates will have a minimum of 4 years in account management, strong analytical and communication skills, and proficiency in both English and Spanish. The position demands a proactive approach and customer obsession to succeed and enhance partner relations.

Formación

• Minimum 4 years of experience in an account management role is required.
• Experience in building long-term customer relationships is essential.
• English working proficiency and Spanish native proficiency are mandatory.

Responsabilidades

• Promote the value of Uber Direct to prospects and customers.
• Build long-term relationships with key partners.
• Provide updates on opportunity status in our CRM.
• Analyze data and monitor activity for performance improvement.
• Act as an ambassador for Uber’s mission and products.

Conocimientos

Stakeholder management

Relationship management

Analytical skills

Communication skills

Customer obsession

Herramientas

Excel

Descripción del empleo

About the Role

As an Uber Direct Account Manager, you will use your stakeholder management skills working with a growing base of Partners (Enterprise/Key accounts) to fuel Uber Direct (Delivery as a Service Product) growth in Spain, leading the relationships with top managers in the industry. Direct is a new business that focuses on last‑mile and same‑day delivery across multiple verticals - Online Food Delivery, Grocery, Retail, Logistics, and more; expanding the ways in which Uber connects the world!

Uber Direct is an on‑demand delivery service powered by the same courier network as Uber Eats. It enables merchants to offer on‑demand deliveries from their own website or app, but Uber delivers the order. Merchants are able to request on‑demand deliveries via either a dashboard or an API integration.

What You Will Do

As an Uber Direct Account Manager you will be at the heart of the Uber Direct Spain team, supporting the growth of the Spain business by:

• Promoting Uber Direct value proposition – clearly understand and communicate the value of Uber Direct to prospects and customers. Seek and achieve logistics, same‑day delivery, delivery as a service industry knowledge to have enriching conversations with Enterprise accounts.
• Building long‑term relationships with Uber Direct customers – develop meaningful and long‑lasting relationships with key partners by focusing on building trust and crafting successful joint business plans.
• Leading merchants growth strategies.
• Providing opportunity status by regularly updating our CRM, doing weekly forecasts, and participating in quarterly business reviews.
• Monitoring activity and analyzing data – perform a broad range of financial, quantitative, and qualitative analyses to continuously improve the reliability of the orders and capture additional value. Look for ways to achieve and exceed monthly goals (financial and qualitative). Present and report key results to partners, internally and externally.
• Contributing to Uber Direct offering improvement – act as an ambassador of Uber's mission, brand, and product, being a problem solver for partners and team. Identify ways to further develop Uber Direct offerings to answer partners’ needs.

What you Will Need

• Interest in on‑demand delivery and retail.
• At least 4 years experience in an account management role, including relationship management experience.
• Willingness to get into the weeds (no matter how deep) and push through despite difficulties.
• Customer obsession, proactivity and willingness to build positive and lasting relationships with our partners, bringing them added value and helping them reach their potential on Uber.
• Good communication and interpersonal skills, with the ability to persuasively communicate recommendations and influence stakeholders.
• Analytical skills: ability to analyze data (experience with Excel is needed) and derive conclusions from it to provide recommendation to partners.
• English working proficiency and Spanish native proficiency.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real‑world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world – let’s move it forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green‑light hubs, employees are expected to be in‑office for 100% of their time. Please speak with your recruiter to better understand in‑office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [e-mail].