Spanish-Speaking Customer Technical Advisor - Greece w/ Relocation (Remote from Greece Possible)

AetherCore; A distancia; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

A leading customer support firm is seeking a Customer Technical Advisor for a project based in Athens, Greece. The role involves assisting customers by phone, resolving inquiries, and providing technical support. Candidates must be fluent in Greek and have a strong command of English. The position offers relocation assistance, health coverage, competitive salary, and a full-time schedule. Visa sponsorship is not available; EU citizenship or legal right to work in Greece is mandatory.

Servicios

Paid travel expenses for relocation

Two weeks of hotel accommodation

Assistance with securing long-term housing

Health coverage and private healthcare plan

Competitive salary with performance-related bonuses

Free Greek language lessons

Formación

• Native or fluent Greek language skills.
• Good command of English (minimum C1 level).
• Ability to type at least 20 words per minute.

Responsabilidades

• Respond to customer inquiries via phone.
• Accurately log customer queries and feedback in the system.
• Handle customer complaints according to escalation policies.
• Ensure all support requests are addressed within agreed service levels.
• Troubleshoot technical issues using available resources.
• Provide solutions to common technical questions.

Conocimientos

Customer service

Technical troubleshooting

Active listening

Problem-solving

Communication

Educación

High school diploma or equivalent

Descripción del empleo

Warm Greece is calling! Experience abroad! We are currently seeking Spanish-speaking candidates interested in joining a customer support project based in Athens, Greece. This opportunity includes the possibility to work remotely from Athens after relocation support is provided.

Position Overview

As a Customer Technical Advisor, you will be responsible for handling customer inquiries and providing technical support. You will assist consumers by phone, ensuring all inquiries are accurately recorded and resolved in line with company standards.

Key Responsibilities

• Respond to customer inquiries via phone, following established processes
• Accurately log customer queries and feedback in the system
• Handle customer complaints according to escalation policies
• Ensure all support requests are addressed within agreed service levels
• Troubleshoot technical issues using available resources
• Provide solutions to common technical questions

Candidate Profile

• High school diploma or equivalent
• Native or fluent Greece language skills
• Good command of English (minimum C1 level)
• Ability to type at least 20 words per minute
• Strong problem-solving and troubleshooting skills
• Good active listening and communication abilities

Offer and Benefits

• Paid travel expenses for relocation to Greece
• Two weeks of hotel accommodation provided upon arrival
• Assistance with securing long‑term housing through a real‑estate agency (no additional fees)
• Renewable 12‑month employment contract
• Health coverage and private healthcare plan
• Competitive salary with performance‑related bonuses
• Full‑time schedule: 40 hours per week (8‑hour shifts, 5 days per week)
• Free Greek language lessons

Visa sponsorship is not provided for this position; therefore, EU citizenship or legal right to work in Greece is mandatory.

If you are looking for an opportunity to work abroad, develop your technical support skills, and receive relocation support, we encourage you to apply.