Software Engineer

MBN Solutions; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading tech solutions provider is looking for an experienced Node.js Voice Automation Developer to join their digital transformation programme. This role involves developing backend services for voice automation and integrating RESTful APIs within a fully remote setup. Ideal candidates will have strong experience in Node.js, voice IVR solutions, and a solid understanding of security practices in cloud applications. This role is initially for 3 months at a competitive rate, contributing to modernizing customer journey processes.

Formación

• Strong hands-on development experience with Node.js.
• Proven experience delivering voice automation / IVR solutions.
• Strong background in RESTful API design and integration.
• Solid understanding of security in cloud-based applications.
• Excellent problem-solving and troubleshooting skills.

Responsabilidades

• Develop and maintain backend services using Node.js.
• Build and integrate RESTful APIs for claims and appointments.
• Update IVR flows to align with new platform behaviours.
• Collaborate with teams to document customer journeys.
• Support knowledge transfer across the team.

Conocimientos

Node.js development

Voice automation / IVR solutions

RESTful API design

Cloud APIs

Security and authentication practices

Problem-solving

Independent working

Herramientas

Google Dialogflow CX

IFS or similar platforms

Descripción del empleo

Node.js Voice Automation Developer – Contract

Location : Spain – Fully Remote

Rate : 500 Euros per day

⏱ Duration : Initially 3 months

Start : Must be available to start first week of January

The Role

We’re looking for an experienced Node.js Developer with strong voice automation / IVR experience to join a high-profile digital transformation programme.

The client is migrating critical customer claims and appointment booking journeys from legacy platforms (ServiceBench and Click) into a modern environment using IFS and Google Dialogflow CX. This work is heavily focused on API rebuilds, voice flows, and seamless customer experience.

Key Responsibilities

• Develop and maintain backend services using Node.js for voice automation and customer journey orchestration
• Build, integrate and optimise RESTful APIs for claims, appointments, and customer history
• Update and enhance IVR flows and logic to align with new IFS behaviours and Dialogflow CX
• Implement strong security and authentication best practices
• Collaborate with technical and business teams to validate, test, and document customer journeys
• Support knowledge transfer and technical upskilling across the team

Essential Skills & Experience

• Strong hands-on development experience with Node.js
• Proven experience delivering voice automation / IVR solutions
• Strong background in RESTful API design and integration
• Experience working with cloud APIs
• Solid understanding of security and authentication in cloud-based applications
• Excellent problem-solving, debugging and troubleshooting skills
• Ability to work independently and deliver under tight timelines

Nice to Have

• Experience with Google Dialogflow CX
• Exposure to IFS or similar enterprise platforms
• Experience migrating from legacy platforms