Slovenian & English Travel Advisor in Barcelona

Cross Border Talents; Barcelona; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A global online travel platform in Barcelona is seeking a Slovenian & English Travel Advisor to provide exceptional customer support. Responsibilities include responding to inquiries and mediating between travelers and accommodation providers. Candidates should be fluent in Slovenian and have strong problem-solving skills. This role offers a temporary contract with potential for extension and benefits like free health insurance and access to wellness programs.

Servicios

Access to the Feel Good program

Free private health insurance

Free coffee and fresh fruit

Paid training and coaching

Formación

• Previous experience in customer service or contact center environments is an advantage.
• Positive attitude to handle challenging customer issues.
• Ability to adapt to changing priorities and business processes.

Responsabilidades

• Respond to customer inquiries via email and phone.
• Mediating between customers and accommodation suppliers.
• Provide accurate information and resolve issues effectively.

Conocimientos

Fluent in Slovenian (C2 level)

Advanced English

Excellent communication skills

Problem-solving skills

Proficiency in Office 365

Herramientas

CRM databases

Descripción del empleo

About the job Slovenian & English Travel Advisor in Barcelona

Cross Border Talents is on the lookout for Slovenian speakers for a globally-known online travel platform to work as a Customer Support Advisor. You\'ll play a pivotal role in understanding and addressing the needs of their global customers. Your responsibilities will include providing top-notch support, mediating between international travelers and accommodation providers, and ensuring exceptional customer service.

Key Responsibilities:

• Understand and identify customer needs, offering solutions that meet their requirements.
• Respond to customer inquiries via email and phone, clarifying details about services, payments, and technical requirements.
• Mediate between customers and accommodation suppliers worldwide.
• Follow set processes to provide accurate information and resolve issues effectively.

Requirements:

• Fluent in Slovenian (C2 level) and advanced English.
• Excellent written and verbal communication skills.
• Proficiency in Office 365, CRM databases, and other internal platforms.
• Strong problem-solving skills with a solution-driven approach.
• Positive and motivated attitude to handle challenging customer issues.
• Ability to adapt to changing priorities and business processes.
• Affinity for accommodation platforms.
• Previous experience in customer service or contact center environments is an advantage.
• Flexibility to work from both the office and home (within 100km of the office).
• EU member state passport or a valid Residence Permit for Spain

Contract & Working Hours:

• 38.5 hours per week (Monday to Sunday).
• Available shift: 15:00-23:00.
• Temporary contract with potential for extension.

If you\'re ready to take on a challenging yet rewarding role in a dynamic industry, apply now and start your journey with us!

Benefits:

• Access to the Feel Good program, including Spanish lessons, quizzes with prizes, and free group activities like running, beach volleyball, and more!
• Free private health insurance available upon obtaining a permanent contract.
• Work in a multicultural and international environment with modern office spaces, conveniently located near Glories shopping mall (Westfield).
• Enjoy free coffee every day and fresh fruit once a week.
• Be part of a leading industry department with ample opportunities for learning and career growth.
• 3 weeks of initial paid training with ongoing personal coaching.