Service Dispatcher Iberia

InPost Iberia; San Fernando de Henares; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading logistics company in Spain seeks a proactive Operations Coordinator to manage service orders and ensure timely delivery of maintenance requests. Candidates should possess strong multitasking abilities, experience in inventory management, and the capacity to communicate effectively in Spanish and English. The role involves dispatching service orders, monitoring progress, and maintaining spare parts stock to support efficient operations. The position offers flexible working hours and a competitive salary.

Servicios

Language platform

Wellbeing programme

Flexible working hours

Online platform for lifelong learning

Competitive salary

Flexible remuneration services

Responsabilidades

• Dispatch and assign service orders to internal or external teams.
• Monitor service tickets daily and ensure progress is on track.
• Follow up on pending interventions and resolve bottlenecks quickly.
• Track ETA and SLA compliance, ensuring service delivery within agreed timelines.
• Manage stock levels of spare parts and consumables.
• Coordinate shipment and delivery of materials to field technicians.
• Maintain accurate documentation of all activities.

Conocimientos

Strong organizational and multitasking skills

Ability to coordinate technical personnel

Experience in inventory management, purchase order handling, and stock control

Proficiency with dispatching tools and order management systems

Solid Microsoft Office skills (Excel, Word, PowerPoint)

Ability to stay calm under pressure and manage urgent cases effectively

Native Spanish + fluent English

Descripción del empleo

Everything you are looking for and more 📦

Join our Iberia Service Team and take a key role in ensuring that every maintenance and repair request runs smoothly from start to finish. You’ll act as the operational link between service needs and field execution—coordinating work orders, monitoring progress, and helping us deliver top-quality service to our customers. From tracking SLAs to expediting urgent cases and keeping spare parts stocked, you’ll make sure operations run efficiently and on time. If you’re organized, proactive and thrive in fast-moving environments, this role is for you. This position is fully embedded within the Service Team.

What responsibilities and objectives will you have?

• Dispatch and assign service orders to internal or external teams
• Monitor service tickets daily and ensure progress is on track
• Follow up on pending interventions and resolve bottlenecks quickly
• Track ETA and SLA compliance, ensuring service delivery within agreed timelines and supporting achievement of team KPIs
• Communicate updates proactively to all relevant stakeholders
• Manage stock levels of spare parts and consumables, including physical warehouse inventory, regular stock counts and optimization of safety levels
• Coordinate shipment and delivery of materials to field technicians, ensuring availability of parts before interventions
• Expedite critical or at-risk orders to ensure service continuity
• Maintain accurate documentation and status updates of all activities
• Address operational issues with agility and problem-solving mindset
• Contribute ideas for continuous improvement of dispatching, stock management and logistics processes
• Collaborate closely with the Service Team and manage third-party partners

Well, what will the requirements be?

• Strong organizational and multitasking skills
• Ability to coordinate technical personnel
• Experience in inventory management, purchase order handling, and stock control
• Previous exposure to environments involving electronic repairs (a plus)
• Proficiency with dispatching tools and order management systems
• Solid Microsoft Office skills (Excel, Word, PowerPoint)
• Ability to stay calm under pressure and manage urgent cases effectively
• Native Spanish + fluent English
• Preferably based in Madrid

What do we offer?

• Language platform
• Wellbeing programme
• Flexible working hours
• Online platform for lifelong learning
• Competitive salary
• Flexible remuneration services that can be contracted

Why join us?

• Because we don’t settle — we go further and multiply impact (10X Attitude).
• Because we design every transformation around real customer value (Passionate About Customers).
• Because we make things happen fast and smart — not perfect, but done (Go, Go, Go).
• Because we believe the future belongs to those who rethink what’s possible (Dare to Disrupt).
• Because we win together — diverse, collaborative, driven by one shared vision (One Goal, One Team).

Inclusive Culture

InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the company's workplaces, as it is focused on promotion, within and outside the company, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions.