Service Desk Engineer fully remote

Tosca; Madrid; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leader in reusable packaging solutions is seeking an IT Service Desk Engineer in Madrid, Spain. You will provide excellent IT support, handle escalations, and ensure efficient operations while working closely with various teams. The ideal candidate has a strong technical background, excellent communication skills, and experience in a Windows/Mac environment. We are committed to your professional growth with ongoing training opportunities.

Servicios

Training & coaching programs

Dynamic and fast-growing company

Formación

• 2–3 years of experience in a technical operating capacity preferred, or 3–4 years in a technical role.
• Strong troubleshooting skills in a Microsoft environment.
• Ability to communicate technical information clearly.

Responsabilidades

• Provide IT troubleshooting and support to users.
• Manage escalations and collaborate with cross-functional teams.
• Maintain confidentiality regarding information processed on the network.

Conocimientos

Troubleshooting Microsoft Windows 10 and 11

Customer service

Technical communication

Networking skills (Ethernet, TCP/IP, DNS, VPN)

Educación

Associate or bachelor’s degree in a technical discipline

Herramientas

Microsoft Active Directory

Azure

Intune

Exchange

Office 365

Descripción del empleo

At Tosca, we are passionate about creating smarter and more sustainable supply chains. As a global leader in reusable packaging solutions, we empower our customers to reduce waste, optimize costs and unlock efficiency.

Join our team as an IT Service Desk Engineer!

Are you passionate about solving technical challenges and delivering exceptional support? In this role, you’ll be the go-to expert for IT troubleshooting and escalation, working closely with cross-functional teams, departments, and vendors to identify issues and drive effective solutions.

You’ll play a key part in ensuring smooth operations by managing escalations, collaborating with Infrastructure and Application Development teams, and keeping stakeholders informed every step of the way. From updating our Service Desk Ticketing System to following up with team members, site managers, and leadership, your work ensures that problems are resolved quickly and efficiently.

test and implement those solutions.

You provide support and install all equipment, including PCs / laptops, printers, and Teams phones, as well as offer Service Center technology support.

You manage and support system infrastructure across multiple client systems, leveraging available tools and resources.

You handle the professional lifecycle and asset management of IT end-user hardware (PCs, laptops, phones, accessories).

You apply basic networking and troubleshooting skills, including Client PC connectivity (Ethernet, TCP / IP, DNS, and VPN).

You provide Tier 1 Service Center Support and monitor existing scanning applications and data integration programs and processes between various applications, machines, and tools, working closely with engineering and other applicable resources.

You maintain confidentiality regarding the information processed, stored, or accessed by end-users on the network.

You provide after-normal-business-hours support when required

You have an associate or bachelor’s degree in a technical discipline with 2–3 years of experience in a technical operating capacity (preferred), or 3–4 years of experience working in a technical capacity.

You have a great understanding of English & Spanish.

You are knowledgeable in troubleshooting Microsoft Windows 10 and 11 workstations.

You have experience with Windows Server 2012–2020.

You can maintain Microsoft Active Directory and work with Azure, Intune, Exchange, and Office 365 Administration.

You are familiar with PC hardware, server hardware, printers, scanners, computer peripherals, and mobile devices (iOS, Android).

You demonstrate strong customer service and troubleshooting skills.

You can communicate technical information clearly, both verbally and in writing, to a wide range of end-users.

You have 2+ years of experience working in a Windows / Mac environment.

You can work with users both on-site and remotely.

You demonstrate resourcefulness and independent thinking when troubleshooting various IT inquiries.

You hold a valid driver’s license, category B

What's in it for you?

We continuously invest in your personal and professional development through our training & coaching programs.

You will join a dynamic and fast-growing company that is part of a strong international group.

We take pride in our green service and encourage our employees to participate in our growth and help us co-define the path to success.

We cultivate a tight-knit team of smart people who care about their work and their colleagues. External recruitment services / agencies will not be used for this position.