Service Business Manager Spain

Agilent; Barcelona; A distancia; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

A leading global life sciences company is seeking a Service Delivery Manager to lead a technical service team in Barcelona, focusing on maximizing client experience and managing all aspects of service delivery. Ideal candidates will have a university degree in Life Sciences, significant people management experience, and proficiency in Spanish and English. This full-time role includes remote work opportunities and a competitive benefits package.

Servicios

Competitive compensation and benefits package

Work-Life-Balance programs

Career development opportunities

Formación

• Significant people management experience.
• Experience managing a client service/support team.
• Familiarity with ISO Quality environments.

Responsabilidades

• Lead a technical service team ensuring maximum client experience.
• Manage costs and resources for profitable growth.
• Deliver against customer expectations for onsite delivery.

Conocimientos

People management

Knowledge of laboratory environments

Client service experience

Proficiency in Spanish

Fluency in English

Educación

University Degree in Life Science

Descripción del empleo

Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek – so they can do what they do best: improve the world around us.

As our new Service Delivery Manager, you will be leading a technical service team based in one of the Spanish districts and manage all aspects of our service delivery to ensure maximum client experience. This involves intentional investment in developing the team talents, meeting/exceeding our revenue/margin targets for the region and delivering against customer expectations for onsite delivery of service.

Responsibilities

• Lead the team and establish a structured approach to self & employee development, investing time in enabling employee development that meets the individual aspirations and those of Agilent.
• Accompany Service Engineers to joint customer visits to gain development areas insights, provide specific coaching and establish the right caring attitude with each team member.
• Ensure maximum revenue generation by partnering with our different sales teams.
• Manage costs and resources effectively to drive profitable growth with focus on margin improvement as well as optimize overall costs and efficiency.
• Consider cross-functional visits to top customers in the assigned district and act as an ambassador of the One Agilent collaboration culture.
• Deliver against customer expectations for onsite delivery with priority towards contractual and warranty customers.
• As a member of the SOUTH (Italy & Spain) Staff, you will be leading a Sub-Regional program and will have development and networking opportunities within the wider EMEA Organization through strategic partnerships and projects.

This role won’t be head-office based, and you will be working remotely combined with travel to meet team members and customers on site in your area of responsibility (a company car will be available to you). For this position the preferred area is Barcelona.

Qualifications

We are looking for a motivated individual with the following background:

• University Degree, ideally in a Life Science field (Chemistry, Biochemistry, Pharma, Biotechnology, Biology, …)
• Significant people management experience
• Knowledge of laboratory environments and workflows
• Experience managing a client service / support team and familiar with ISO Quality environment would be preferable.
• Full proficiency in Spanish and fluency in English.

On a personal level, you are a natural and empathetic leader, a strategic thinker, and always customer focused. By sharing your vision, you are able to inspire your team to perform. You have great interpersonal, communication and collaboration skills to interact and work with cross functional teams. While being flexible and adaptable, you also have strong planning and organizational skills.

We offer

• An opportunity for you to make a significant impact in a world-class company and develop your skills
• A role among passionate colleagues, in a growth orientated and inclusive environment. You will become part of a caring and fast paced environment, built on integrity, sharing and trust
• Career development opportunities in an international company
• Competitive compensation and benefits package
• Work-Life-Balance programs
• Company pension scheme, yearly company bonus, private health care, stock purchase plan, medical & life insurance

Additional Details

This job has a full-time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: 35% of the time

Job Function: Services & Support