Senior Technical Support Engineer

PTC Inc.; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading technology company in Barcelona is seeking a technical support specialist for their MCAD system. You will work globally to assist customers with technical queries and contribute to knowledge management. Ideal candidates should have strong communication skills, experience in engineering applications, and a proactive approach to problem-solving. This role offers a competitive salary and a comprehensive benefits package.

Servicios

Competitive salary

Ownership stake opportunities

Comprehensive health benefits

Formación

• Strong capacity for personalized customer service and communication.
• Experience in supporting Client-Server architecture or multi-tier applications.
• Ability to solve analytical problems with precise documentation.

Responsabilidades

• Provide technical assistance and investigate customer-reported issues.
• Utilize PTC's case management tool to log and track issues.
• Create and publish knowledge articles for reuse by customers.

Conocimientos

Customer service

Problem-solving

Technical assistance

Analytical thinking

Communication

Fluent English

Fluent French

Fluent German

Fluent Italian

Herramientas

Creo Parametric

Catia

Solidworks

AutoCAD

Descripción del empleo

Overview

Looking for a new challenge where you contribute to our customers' digital transformation journeys? You've found it! Do you want to change the way we create our new interconnected world? Are you passionate to drive the future of innovation? If you're curious, collaborative and motivated, then PTC is looking for you!

Your Team

Your Team: You will work as a member of a global team providing support to PTC's customers for PTC's MCAD system Creo Parametric. As a member of our global support organization, you will be collaborating with support colleagues worldwide in providing world-class technical support to all clients. You will work closely with services and account teams to ensure all issues are handled effectively to meet sales and services goals.

Your Impact

Your Impact: You will be responsible for delivering superior-quality support services to our customers and partners while working alongside a highly talented and collaborative global team.

Your Day-To-Day

Your Day-To-Day: You will provide technical assistance to customers, investigate thoroughly the issues reported for PTC's products, and address questions related to guidance and general best practices. You will utilize PTC's case management tool to log issues and track associated status and related activities. You will create and publish knowledge articles for PTC customers and employees to reuse. You will find opportunities to develop own skills and participate in continuous training programs. You must demonstrate a willingness to be proactive and take on new challenges independently.

Your Skills and Knowledge

Your Skills and Knowledge: A strong capacity and desire to develop personalized customer service and communication skills. Experience in implementing or supporting Client-Server architecture or multi-tier applications. Demonstrated ability to solve analytical problems while maintaining effective and precise investigation and documentation for issues and customer use cases.

• Bonus: Experience in Creo Parametric or other MCAD system (e.g. Catia, Solidworks, AutoCAD, etc.)
• Optional: Experience in Mechanical Engineering, basic programming, computer networks, or operating systems.
• Fluent English with one of French/ German / Italian

About PTC

PTC has the most robust Internet of Things technology in the world. In 1986 we revolutionized digital 3D design, and in 1998 were first to market with Internet-based PLM. Now our leading IoT and AR platform and field-proven solutions bring together the physical and digital worlds to reinvent the way you create, operate, and service products.

With PTC, global manufacturers and an ecosystem of partners and developers can capitalize on the promise of the IoT today and drive the future of innovation.

Benefits and Diversity

We value our employees. At PTC, we start by offering a competitive salary and total compensation package. And once you're an employee we also provide opportunities to gain an ownership stake in PTC and share in the company's successes. In addition, we focus on ensuring you experience a benefits package that takes care of the whole you—including your health, wealth and well-being. For more details please follow the link.

Equal Opportunity

LI-DNI At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.