Senior Services Architect

Neotalent Conclusion; Madrid; Presencial; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

A leading Iberian IT services firm seeks a Senior Solution Architect in Madrid. The role involves defining detailed target architecture for a multi-country Genesys Cloud Contact Center as a Service solution. Candidates should have proven experience in solution architecture, particularly with large-scale Genesys Cloud implementations, and a strong understanding of cloud architecture and APIs. This position offers opportunities to work on challenging projects and access to continuous training and certifications.

Servicios

Work on challenging projects for big clients

Access to continuous training and certifications

Formación

• Proven experience as Enterprise or Solution Architect.
• Hands-on experience with large-scale Genesys Cloud architecture design.
• Strong understanding of data integration patterns.

Responsabilidades

• Define end‑to‑end target architecture for Genesys CCaaS solution.
• Design scalable, multi‑country architectures.

Conocimientos

Enterprise or Solution Architect experience

Genesys Cloud architecture design

English level C1 or higher

Cloud architecture understanding

Educación

Genesys Cloud certifications

Descripción del empleo

Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital transformation of their application ecosystems.

We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time. Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers.

The company currently has more than 950 professionals in the different areas in which it operates.

Senior Solution Architect (Consultant) to define the detailed target architecture for a multi‑country Genesys Cloud Contact Center as a Service (CCaaS) solution.

Responsibilities

• Define end‑to‑end high‑level and detailed target architecture for Genesys CCaaS (logical, functional, and technical views, including diagrams)
• Design scalable, multi‑country architectures and country‑by‑country rollout roadmaps

Qualifications

• Proven experience as Enterprise or Solution Architect
• Hands‑on experience in large‑scale, multi‑country Genesys Cloud (CCaaS) architecture design and implementations
• Detailed design of Genesys Cloud (CCaaS)
• Strong understanding of cloud architecture, network design, APIs, and data integration patterns
• English level C1 or higher (fluent – daily working language)
• Genesys Cloud certifications

Benefits

• Work on challenging projects for big clients
• Access to continuous training and certifications