Essential Duties and Responsibilities
- Manage international quantitative market research projects through entire project life cycle including project specifications review, project setup, resource planning, fieldwork and timelines planning.
- Coordinate project kick‑off meetings to ensure all involved parties understand project specifications, client needs, timelines and responsibilities.
- Coordinate programming, translations, overlays and testing to ensure quality standards and timelines are met.
- Execute project launch and provide detailed feedback to clients with a solution approach.
- Manage fieldwork delivery, providing timely and high‑quality client updates and proactively managing recruitment to ensure smooth and timely delivery via maximisation of internal sample, custom recruitment and partner onboarding, controlling project budget and achieving financial goals.
- Ensure market research participants have a positive project experience by following sampling practices, obtaining incentive approvals and handling project queries in a timely manner.
- Provide clients with agreed deliverables within expected timelines and quality standards.
- Meet billing deadlines and goals, ensuring high adherence to internal processes.
- Offer excellent client service, ensuring client satisfaction with project progress and delivery.
- Guide and lead junior staff assigned to support and work on projects managed by the Senior Project Manager.
- Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications and issue resolution.
- Partner with Sales and Client Service teams to address issues and make recommendations to improve performance on market research studies.
- Support the execution of client service improvement plans on allocated accounts, ensuring collaboration with sales and other team members and providing a consistent and solution‑oriented approach across each touchpoint of the client journey.
- Assist with training of new team members as well as the training needs of current employees.
Qualifications
- Bachelor's Degree or equivalent work experience.
- 2–3 years of experience in market research project management, preferably in healthcare.
- Experience working on full-service projects that include a programming element.
- Self‑motivated individual with exceptional time‑management, organizational skills and attention to detail.
- Ability to work well under pressure and meet deadlines.
- Exceptional written and verbal communication skills.
- Strong Microsoft Office skills including Excel, Outlook and Word.
- Well‑developed analytical and problem‑solving skills.
- Ability to work autonomously and in a team environment to meet departmental objectives.
- Capability to manage multiple online research projects accurately and on time in a fast‑paced environment where deadlines and other changes often occur in real time.
Additional Information
Working hours: EU time zone
Please submit your CV in English.
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#LI-Remote
Remote Work: Yes
Employment Type: Full‑time
Vacancy: 1
Key Skills
Business Development, Project Management Methodology, Project / Program Management, PMBOK, Waterfall, Wastewater, Construction Management, Project Management, Project Management Software, Microsoft Project, Budgeting, Contracts
Company Disclaimer
This job description does not represent an all‑exhaustive list of all functions and the employee may be required to perform additional duties as assigned by the manager and the company. The company reserves the right to revise this job description at any time.