Senior Platform Lead – Service Management & Strategy

Vodafone Group; Madrid; Presencial; EUR 75.000 - 95.000; Jornada completa

Descripción de la vacante

A leading telecommunications company is seeking a Senior Platform Lead – Service Management to define and manage the platform strategy related to Customer Assurance. This role involves collaboration with various teams to enhance service performance and ensure timely delivery of features across platforms like ServiceNow. The ideal candidate will have extensive knowledge of Customer Assurance, proven leadership skills, and experience in managing customer assurance strategies. This position is located in Madrid, Spain, and offers opportunities to lead key initiatives in a diverse global environment.

Servicios

Global community engagement

Career growth opportunities

Diversity and inclusion commitment

Formación

• Expert understanding of Customer Assurance and Ticketing platforms.
• Proven leadership and thought leadership skills.
• Exceptional interpersonal and relationship management skills.

Responsabilidades

• Define and manage platform portfolio strategy.
• Lead prioritization and planning of delivery features.
• Create a clear strategy for Service Management platforms.

Conocimientos

Customer Assurance expertise

Leadership skills

Communication skills

Interpersonal skills

Agile methodologies

Educación

SAFe Agile certification

Herramientas

ServiceNow

Descripción del empleo

A leading telecommunications company is seeking a Senior Platform Lead – Service Management to define and manage the platform strategy related to Customer Assurance. This role involves collaboration with various teams to enhance service performance and ensure timely delivery of features across platforms like ServiceNow. The ideal candidate will have extensive knowledge of Customer Assurance, proven leadership skills, and experience in managing customer assurance strategies. This position is located in Madrid, Spain, and offers opportunities to lead key initiatives in a diverse global environment.