Senior Language Operations Specialist

beBeeLanguageOperations; Madrid; Presencial; EUR 45.000 - 60.000; Jornada completa

Descripción de la vacante

A multinational language service provider in Madrid is seeking a Senior Language Operations Specialist to oversee project workflows and maintain quality standards. The ideal candidate is native in German or Dutch and fluent in English, with strong leadership and analytical skills. This role offers a competitive remuneration package and the opportunity to work in a supportive international team.

Servicios

Attractive remuneration package

Work in a well-established multinational company

Supportive international team

Formación

• Ability to follow directions and perform time-bound tasks accurately.
• Organized to work independently within a team.
• Experience in quality control or linguistic project management preferred.

Responsabilidades

• Oversee updates in projects and support Language Lead and QM.
• Review production reports and manage schedule tasks.
• Collaborate to investigate quality issues and propose solutions.

Conocimientos

Native in German or Dutch

Fluent in English

Detail-oriented

Strong analytical skills

Leadership qualities

Excellent communication skills

Educación

College / University degree

Herramientas

Microsoft Office 365

Descripción del empleo

We are seeking a highly skilled Senior Language Operations Specialist to oversee changes / updates in projects, provide dedicated support to the Language Lead and Quality Manager (QM) for assigned locale. This role combines traditional project management responsibilities with quality control, team administration, and client reporting functions to ensure the highest standards of delivery.

The Senior Language Operations Specialist acts as the point of contact between project administrators / project coordinators and SPMs / project developers, keeping projects on track, making key decisions, and helping to maintain and improve quality across the team.

Duties and Responsibilities

• Reviews reports on daily production, passes relevant information up.
• Double checks timekeeping records and submits them. Approval of PA / PC hours.
• Follows and helps to update Lean documentation.
• Creates training specifics for projects. Trains PCs.
• Meets with project developers for updates on project specifics.
• Addresses project issues on a project level.
• Works with other PCs, PMs, and SPMs to ensure appropriate coverage of all duties within the appropriate process flow.
• Responds to ambiguities / changes / updates from SPM(s) in a timely manner and ensures they are passed down to other team members.
• Identifies and communicates process improvements or areas of waste to enhance process flow and promote efficiency, while collecting and passing these on from team members below.
• Completes End of Day (EOD) reporting pertaining to process flow to ensure proper hand off to the next shift owners.
• Meets or exceeds all daily, weekly, and monthly KPIs pertaining to the specific process flow of the assigned project.
• Additional duties as required.

Quality and Language Lead Support Responsibilities

Assists the Language Lead in the administration and coordination of the language team, including scheduling, task assignments, and resource tracking.

Monitors, controls, and reports on team quality metrics, ensuring deliverables meet client standards and internal KPIs.

Collaborates closely with the Language Lead to investigate and resolve quality or productivity issues, proposing solutions and driving corrective actions.

Supports the development and refinement of guidelines, training materials, and best practices to continuously improve team performance.

Acts as a bridge between the quality team, Language Lead, and PM / SPM structure, ensuring alignment of quality goals and operational execution.

Carry out daily and periodic reviews of contributor performance, following the criteria and methods set by the QM.

Tracks and flags low performers based on review data and agreed metrics, and reports them to the internal QA team.

Follows up on flagged contributors : gathers internal QA team recommendations and checks with the QM or senior QA before taking further steps.

Works with the PM to arrange removal, feedback, or retraining of contributors, as advised by the QM.

Ensures all feedback or retraining provided to contributors is reviewed and approved by the QM before being shared.

Keeps the QM updated on trends, emerging risks, and the effectiveness of any interventions.

Supports the QM in collecting, organizing, and analyzing QA data for reporting purposes.

H Help coordinates scheduled audits, focused reviews, and follow-up checks.

Acts as the go-to person for operational quality questions from the project team, ensuring clarity on expectations.

Help detects and flags good performers to the QM for potential elevation to QA or auditor positions.

Requirements

Native in German or Dutch, and fluent in English.

College / University degree.

Basic familiarity with Microsoft Office 365 including Outlook, Excel, and PowerPoint.

General knowledge of online communication.

Willingness to work overtime if necessary.

Leadership qualities including the ability to give / take feedback, recognition of when to delegate, and confidence.

Ability to follow directions and perform time-bound tasks accurately and efficiently.

Ability to perform repetitive tasks without degradation in quality.

Detail-oriented problem-solving mindset.

Organized and focused enough to work independently as a role player within a team environment.

Strong analytical and reporting skills, able to prepare accurate productivity and quality reports for clients.

Experience or knowledge in quality control, team administration, or linguistic project management (preferred).

Excellent communication and collaboration skills, able to work hand-in-hand with Language Leads, QM, and client stakeholders.

What We Offer

Schedule : 5 days / week (Mon-Fri).

Attractive remuneration package.

Work in a well-established multinational company.

Supportive international team.

About Us

We expertly engineer platforms and curate multimodal, multilingual data to empower enterprise clients with safe, scalable Artificial Intelligence (AI) deployment. Our team includes over 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We leverage an integrated ecosystem comprised of industry-leading partnerships, and 1.8 million vertical domain experts across 230 locales, to create high-quality pre-trained datasets, fine-tuned industry-specific Large Language Models (LLMs), and Retrieval-Augmented Generation (RAG) pipelines supported by vector databases. Our innovations can reduce Generative Artificial Intelligence (Gen AI) costs by up to 80% and bring Gen AI solutions to market 50% faster.

We aim to help organizations unlock significant business value by leveraging Generative AI at scale, ensuring they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.

Applying to this job implies your agreement with our privacy policy. You may exercise your rights of access, rectification, deletion, opposition, restriction of processing, and data portability by contacting us. Furthermore, if deemed necessary, you may file a complaint with the relevant supervisory authority.

Your Authentic Self at Our Company

We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

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