Senior customer service agent - spanish speaking

Etro; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading luxury fashion brand in Madrid is searching for an experienced retail professional to deliver exceptional customer experiences. Key responsibilities include assisting clients, achieving store goals, and demonstrating expertise in fashion and luxury. Successful candidates will possess a passion for fashion, strong communication skills, and a team-oriented attitude. Fluency in Spanish and English is essential, with an additional language being advantageous.

Formación

• Experience in a similar role within fashion retail companies.
• Fluent in Spanish and English; knowledge of another language is a plus.

Responsabilidades

• Provide exceptional customer service experience.
• Discuss fashion trends and advise clients.
• Ensure the achievement of store goals.

Conocimientos

Customer service

Fashion knowledge

Communication skills

Teamwork

Luxury market awareness

Descripción del empleo

Key Responsibilities

Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage

Assist customers accordingly with Etro selling ceremony

Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products

Ensure the achievement of the Store goals, enhancing and developing the business

Build and strengthen relationships with customers by developing CRM strategies

Establish good group dynamics, through efficient communication

Contribute to manage the visual display of the products in accordance with Etro visual guidelines

Help ensuring the products replenishment and physical inventory of merchandise

Follow Company grooming, accordingly with Etro standards and policies.

Key Requirements

Deep passion for fashion and luxury

Experience in a similar role within fashion retail companies

Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude

Ability to adapt to different customers

Team-playing attitude

Strong communication skills

Ability to work in a dynamic environment

Fluent in Spanish and English. Another language is a plus