Senior Application Services Engineer

Solera; España; A distancia; EUR 45.000 - 70.000; Jornada completa

Descripción de la vacante

A global technology solutions provider is seeking a Senior Application Services Engineer in Spain to manage and enhance critical applications. You will work in a supportive role, providing L3 on-call support, troubleshooting issues, and optimizing application performance across various platforms. Strong skills in both Windows and Linux environments, automation tools, and proactive monitoring are essential for this role. Join an innovative team and make a significant impact on system reliability.

Formación

• Strong communication skills to hold technical conversations in English.
• Ability to solve problems critically and provide troubleshooting guidance.
• Proficiency with Windows/Linux environments and multiple protocols/tools.

Responsabilidades

• Provide L3 support for critical customer-facing applications.
• Support technologies including Windows/Linux, middleware, databases.
• Deploy applications using automation tools like GitHub and Ansible.

Conocimientos

Strong communication skills

Problem solving

Critical thinking

Proficiency in Windows and Linux environments

Experience with proactive monitoring systems

Intellectual curiosity

Herramientas

Git

Ansible

Docker

RabbitMQ

Kafka

AWS

Azure

VMware

Descripción del empleo

The Role

As a Senior Application Services Engineer, you will be part of a global support team managing products and applications worldwide. You will work closely with development and architecture teams to consolidate and replace caching systems & message brokers while centralizing logging across the globe. Playing a critical role in strengthening the product lifecycle by ensuring robust application layers and system reliability consolidating over 450 products across +42 business units. You’ll have the opportunity to extend your expertise to harden products, reduce downtime, and enhance overall performance.

What You’ll Do

• Provide L3 support experience in leading 24x7 on-call support for highly critical customer-facing applications with technical depth in troubleshooting issues quickly and following up with permanent fixes.
• Support a broad range of technologies Windows/Linux, multi-tier web applications, middleware (web/app servers, infrastructure, containers, message queues, databases, networking).
• Effectively deploy applications by building automation suites (GitHub, Ansible, semaphore).
• Install, configure, and tune middleware applications (sFTP, Apache, Tomcat, IIS, Redis, RabbitMQ, Graylog, Kafka, IBM-MQ).
• Setup monitoring at all layers of the application stack and resolve alerts quickly using NewRelic.
• Application performance tuning, outage troubleshooting / triage, short term / long-term fixes.
• Work closely with development/architecture to replace and reduce the footprint and cost of infrastructure on the cloud by migrating to on-premise data centers.
• Improve architectures by enhancing application architecture, and redundancy, across legacy systems.
• Centralize logging in production environments using Graylog.
• Ensure design, infrastructure, processes, and operational documentation are up to date.
• Automate repetitive tasks, leaning out processes that drive down outages and deliver quick results.
• Familiarity with Public & Private Cloud (AWS, Azure, GCP), and on-prem VMware virtualized systems environments.
• Networking basic knowledge, (F5, HAproxy).
• Ability to drive own bodies of work using Atlassian stack.

What you will bring

• Data-Driven & Communication: You’ll need strong communication skills to hold technical conversations in English, asking relevant questions to guide problem-solving processes.
• Problem Solving: You should possess strong critical thinking skills to navigate unfamiliar situations, providing clear, step-by-step troubleshooting guidance. You’ll lead on calls, mentor team members, and prioritize issues by evaluating their impact, urgency, and resource requirements.
• Application Services and Infrastructure: You’ll have to be capable of navigating through the IT infrastructure, regardless of minimal background on its architecture leveraging your previous experience.
• Installation and Configuration of Software: Proficiency in both Windows and Linux environments, adept at multiple protocols/tools (HTTP, HTTPS, TLS, TCP, UDP, SMTP, ICMP, FTP, sFTP, SSH, RDP) with expertise in technologies/practices like (VPN, Jumphost, DHCP, Active Directory) web servers, F5, HAProxy, Apache, Nginx, IIS, Websphere, VMware, Git.
• Monitoring Experience: You’ll have experience setting up proactive monitoring systems to prevent recurring outages, identifying necessary configurations, and proposing short- and long-term solutions to post-incident scenarios.
• Understanding of Application SDLC and On-Call Support: You’ll provide on-call support on a rotational basis, diagnosing, triaging, and fixing system issues during outages. Bonus: Knowledge of source control management and CI/CD automation processes (Ansible) is highly valued.
• Intellectual Curiosity and Can-Do Attitude: We’re looking for someone eager to contribute with contagious enthusiasm. In times of uncertainty, you’ll help clarify chaos, engage in outages, projects, and specialists when necessary, and bring thoughtful, clear-headed solutions.
• Bonus Points: Hands-On experience with any Message broker technology such as RabbitMQ, Kafka, IBM-MQ, ActiveMQ, Tibco, MSMQ, RedHat AMQ, SQS, Redis, Graylog, LDAP, AWS, Azure, VMWare

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM\'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.