Senior Amazon Account Manager

AMZ Advisers; Madrid; A distancia; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

An innovative digital media marketing agency is seeking a Senior Amazon Account Manager to lead client relationships and team management. In this fully remote role, you will oversee a diverse portfolio of Amazon accounts, ensuring high retention rates while mentoring junior team members. This position offers a dynamic environment where you can sharpen your strategic development and analytical skills, contributing to the growth of both your clients and your career. Join a talented team dedicated to making a significant impact in the eCommerce space and enjoy the flexibility of working from anywhere in the world.

Servicios

Permanent remote setup

Professional development opportunities

Supportive work environment

Opportunity to grow within a dynamic team

Formación

• 2+ years in client account management and digital marketing.
• Experience with Amazon Seller and Vendor Central is a must.

Responsabilidades

• Manage a portfolio of up to 10 clients, focusing on retention.
• Lead a team of Junior Account Managers and interns.

Conocimientos

Business Development

Account Management

Sales Management

Relationship Management

Negotiation

Customer Relationship Management

Digital Marketing

E-commerce

Educación

BA in Marketing

BA in Business Development

BA in Management

Herramientas

Salesforce

Microsoft PowerPoint

Zonguru

Descripción del empleo

AMZ Advisers is a digital media marketing agency focused on developing and implementing strategic marketing plans for the global Amazon marketplaces. Working with our clients allows you to apply your skills, expertise, and passions to directly impact the lives and businesses of entrepreneurs. Our staff solves dynamic, quickly evolving problems with our in-house team and network of partner tech companies.

About the Role :

We're seeking a driven and self-motivated problem solver with exceptionally strong communication skills and the ability to build long-lasting client relationships. We offer a fast-paced, challenging, and creative environment where you will have the opportunity to sharpen your analytical, communication, and strategic development skills. Resources and growth opportunities will be provided to enhance your professional career in online marketing.

The ideal candidate is an independent thinker capable of managing multiple Amazon Seller and Vendor Central accounts, as well as leading a team of Junior Account Managers and Interns. As a Senior Amazon Account Manager, you will provide guidance, mentorship, and strategic oversight, contribute to training program development, and ensure the success of your client portfolio. You will manage your own clients, lead your team, and participate in strategic planning.

This is a fully remote position. If hired, you will join a talented and dynamic team.

What You'll Do :

1. General Responsibilities
   • Manage a growing portfolio of up to 10 clients with a focus on high retention.
   • Build long-lasting relationships by managing expectations effectively.
   • Track KPIs for all accounts within your portfolio.
   • Conduct biweekly strategy calls with clients to communicate results and upcoming strategies.
   • Brainstorm and implement strategies to grow client accounts on Amazon.
   • Report on account progress and plan actions accordingly.
   • Plan and delegate promotional strategies.
   • Coordinate issue resolution with Seller Support.
   • Utilize software platforms such as Zonguru.
   • Collaborate with other departments to achieve high-level goals.
   • Attend management and training meetings regularly.
   • Participate in daily standup meetings for problem-solving and task tracking.
2. Team Management
   • Assign clients to team members based on skills and experience.
   • Ensure balanced experience levels within teams to promote knowledge sharing.
3. Training & Onboarding
   • Develop training programs for Junior Account Managers focusing on industry knowledge and management best practices.
   • Mentor and guide junior team members.
   • Integrate Strategists into the team.
4. Client Account Audits & Strategy Development
   • Conduct audits and develop tailored strategies for clients.
   • Implement effective strategies collaboratively.
5. Team Collaboration & Communication
   • Facilitate regular team meetings and brainstorming sessions.
   • Encourage open communication and document sharing.
6. Check-ins & Accountability
   • Regularly assess client progress, address issues, and explore new strategies.
   • Identify upsell opportunities and promote proactive problem-solving.
7. Client Communication & Feedback
   • Maintain proactive, transparent communication with clients.
   • Encourage and collect client feedback for continuous improvement.

How Well Measure Success :

• Retention rate of clients.
• Resolution time for blockers/conflicts.
• Quality and frequency of client communication.
• Effectiveness of strategies based on feedback and metrics.
• Follow-up frequency by Senior AMs.
• Development progress of junior team members.

Qualifications :

• BA in Marketing, Business Development, Management, or related fields.
• At least 2 years in client account management.
• 2 years in digital marketing or eCommerce.
• 1 year experience with Amazon Seller and/or Vendor Central.
• Strong relationship-building skills.
• Active listening and understanding client needs.
• Proactive, goal-oriented mindset, team player, independent worker.
• Creative thinking and strategic growth development.
• Excellent time management and multitasking skills.
• Eagerness to learn new skills.

What We Offer :

• Work from anywhere globally!
• Permanent remote setup.
• Competitive salary based on experience.
• Opportunity to grow within a dynamic ecommerce team.
• Professional development opportunities.
• Supportive, collaborative work environment fostering creativity.

Key Skills

Business Development, Sales, OEM, Account Management, Product Demos, Microsoft PowerPoint, Salesforce, Relationship Management, Sales Management, Customer Relationship Management, Enterprise Sales, Negotiation.