SalesForce Business Analyst

JR Spain; España; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

Omega CRM, una destacada empresa global del sector digital, busca un Business Analyst experto en Salesforce con mínimo 4 años de experiencia. El candidato ideal analizará y diseñará soluciones, colaborando estrechamente con el equipo para cumplir objetivos y mejorar procesos. Omega ofrece un ambiente de trabajo flexible y un contrato permanente, además de oportunidades de desarrollo profesional y beneficios como seguro de salud y plan de certificaciones.

Servicios

Horario flexible

Seguro de salud

Plan de certificaciones

Retribución flexible

Trabajo desde casa

Formación

• Mínimo 4 años de experiencia en administración y consultoría de Salesforce.
• Experiencia en análisis y rediseño de procesos de negocio.
• Experiencia en diseño funcional y en implementación de soluciones Salesforce.

Responsabilidades

• Análisis de requisitos y diseño de soluciones funcionales.
• Colaborar con el equipo y los clientes para asegurar el cumplimiento de objetivos del proyecto.
• Generar documentación funcional para proyectos completados.

Conocimientos

Análisis de negocios

Implementación de Salesforce

Metodología Agile

Inglés fluido

Descripción del empleo

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Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Business Analyst.

Job Description

• Requirements Analysis.
• Design and implement functional solutions in projects.
• Provide effort estimations for projects.
• Work in coordination with the rest of the Omega team and/or the client to contribute to the fulfillment of project objectives.
• Analyze and improve application performance.
• Collaborate with technology providers when required by the project.
• Contribute to the validation of the solution against functional requirements.
• Comply with the agreed software quality standards set by Omega's Technical Management.
• Generate functional documentation for completed projects.
• Collaborate within Omega's community of practice by sharing knowledge.

Required Experience

• Minimum of 4 years work experience with Salesforce administration, configuration and consulting roles.
• Experience in business process analysis and redesign.
• Experience in functional design and implementation of Salesforce solutions to support sales, customer service, and after-sales processes, ensuring continuous improvement and user adoption
• Experience with different clouds such as Sales, Service, Marketing Cloud, Community, etc.
• Experience with Agile methodology.
• Oral and written fluent in English.

WHAT DO WE OFFER

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Certifications plan. Improve your skills and get the official certificate from our main partners.
• Home Office. You decide and we support you.
• Flexible retribution (public transport ticket, Ticket restaurtant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention
• Professional development: Evolve, grow and get where you want to go.

About us

Omega CRM, a Merkle Company , is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle , we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience , a team of 580+ professionals from 24 nationalities , and 2,500+ certifications , Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education , and Non-Profit , delivering omnichannel experiences in Customer Service, eCommerce, Marketing , and Analytics .

Client satisfaction is at our core (rating: 4.9/5 ), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment , and #Innovation . We grow #Together .