Sales Agent

Turkish Airlines; Andalucía; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading airline in Spain is seeking a Sales Agent to provide outstanding passenger services. This role requires excellent communication, the ability to multitask effectively, and a minimum of one year experience in tourism or civil aviation. Join a supportive team dedicated to enhancing the passenger experience and handling reservation systems efficiently. Applicants must be available for shift work and possess strong language skills.

Formación

• Minimum of 1 year experience in civil aviation or tourism.
• Excellent command of English and proficiency in local language(s).
• Availability to work in shifts, including overnight shifts.

Responsabilidades

• Handle reservation/booking requests and issue tickets.
• Provide schedule and fare information to passengers.
• Report and register operational income and financial statistics.

Conocimientos

Customer service

Interpersonal skills

Multitasking

Communication

Problem-solving

Educación

Bachelor's degree or high school graduation

Herramientas

Computer Reservations System

SAP

ERP

DOP

Descripción del empleo

Sales Agent

Are you ready to embark on a rewarding career as a Sales Agent? At Turkish Airlines, known for its exceptional hospitality, we are seeking bright and enthusiastic individuals to join our welcoming team. As a Sales Agent, you will play a crucial role in providing outstanding passenger services, creating memorable experiences, and ensuring seamless operations at our Sales Office. If you thrive in a fast-paced environment, enjoy interacting with passengers, and are known for your go-getter attitude, this is the perfect opportunity for you. Join us and become a valued member of our team as we strive to deliver exceptional service and elevate the travel experience for our passengers!

Job Description

With a warm and friendly demeanor, you will handle Reservation / Booking, Ticket Sales, Information, and Passenger Operations (Check-in, Manifest preparation) services. Your responsibilities will include calculating fares, arranging routes based on passenger requests, providing schedule and fare information, and ensuring seamless coordination throughout the passenger journey. You'll handle reservation / booking requests with efficiency and issue tickets for both domestic and international flights. Additionally, you'll handle processes such as Endorsement, Rerouting, and the return of tickets. To support effective management, you'll report and register operational income, cost, financing, and financial statistical information in relevant IT systems like SAP, ERP, and DOP.

Desired Skills & Experience

• Bachelor's degree or at least high school graduation.
• Permanent residence permit in the respective country (the company does not provide or assist with work permits).
• Minimum of 1 year experience in civil aviation or tourism.
• The ability to thrive in high-pressure situations.
• Excellent command of English and proficiency in local language(s).
• Availability to work in shifts, including overnight shifts.
• A team player who can also work independently when needed.
• Ability to multitask effectively and handle multiple tasks simultaneously.
• Good knowledge and experience with a major Computer Reservations System (Troya or Quickres experience is a plus).
• Strong oral and written communication skills.
• Demonstrated a sense of responsibility and the ability to make accurate and effective decisions.

We strive to bring the far close by making the world move through our wings. We are working with all our strength to offer our guests a unique experience while connecting 340 destinations around the world. We would like to see you among us in our success story to which each member of our family contributes. Now it is time to grow our family with you to achieve greater goals.