Retreat Ambassador

The Ritz-Carlton Tenerife, Abama; España; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A luxury resort in Tenerife is seeking a Retreat Ambassador to create memorable guest experiences. The ideal candidate will have a proactive service-oriented mindset with a focus on attention to detail. Responsibilities include welcoming guests, managing lounge operations, and ensuring a high standard of service. Applicants need experience in hospitality, proficiency in English and Spanish, and a valid work permit for Spain. This is a great opportunity to join a prestigious brand with numerous benefits and prospects for career growth.

Servicios

Competitive salary

Professional growth opportunities

Discounts on dining experiences

Complimentary meals in employee dining area

Comprehensive corporate medical care

Formación

• Previous experience in hospitality, guest service, or operational roles.
• Solid level of English and Spanish.
• A spirit of hospitality, attention to detail, and commitment to excellence.

Responsabilidades

• Welcome and acknowledge all guests with warmth and professionalism.
• Prepare and serve beverages according to quality standards.
• Coordinate special requests to deliver personalized service.

Conocimientos

Natural communication skills

Problem-solving attitude

Teamwork skills

Ability to prioritize tasks

Descripción del empleo

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: an oasis of tranquility where the sea, the land, and the subtropical vegetation blend effortlessly with an iconic Moorish-inspired architecture. The 462 rooms and suites, distributed between the vibrant Citadel and the exclusive Retreat, enjoy magnificent views of the Atlantic Ocean, Mount Teide, or the resort’s lush gardens. A culinary destination in its own right, this 5-star resort in Tenerife offers world‑class restaurants ranging from light and simple cuisine to Michelin‑starred fine dining. Providing a true escape, this timeless resort features multiple pools, a 2,500 m² Spa & Fitness Center, and the largest Ritz Kids in Europe. Where the coastline meets the sea, guests can enjoy an exclusive area on Abama’s golden‑sand beach, equipped with complimentary sun loungers and umbrellas.

OIN OUR TEAM AS A RETREAT AMBASSADOR!

Do you have a passion for creating memorable experiences and ensuring every detail is perfect? We are looking for our next Retreat Ambassador—a proactive, service‑oriented individual with a genuine commitment to hospitality.

Who are we looking for?

Someone who thrives in a dynamic, guest‑facing role. As a Retreat Ambassador, you will be the face of the Retreat, ensuring that every interaction is warm, professional, and seamless. If you love attention to detail, anticipate needs, and enjoy making guests feel special, this role is for you.

Your Responsibilities Will Include…

• Welcome and acknowledge all guests with genuine warmth and professionalism, anticipating their needs and ensuring their comfort.
• Monitor seating availability and maintain a safe, clean, and organized environment in the Retreat lounge.
• Prepare and serve beverages (hot, cold, and alcoholic) according to quality standards.
• Keep the bar area, furniture, and utensils clean and in excellent condition.
• Manage stock levels for ice, glassware, and supplies, communicating replenishment needs promptly.
• Coordinate special requests with the kitchen and other departments to deliver personalized service.
• Complete opening and closing duties, ensuring accurate documentation in departmental records.
• Comply with company policies and maintain a polished, professional appearance at all times.
• Act as a key point of contact for guests, resolving issues and providing clear information.
• Collaborate closely with the team to guarantee an exceptional guest experience.

What We Expect From You…

• Natural, friendly, and professional communication skills—both verbal and written.
• Previous experience in hospitality, guest service, or operational roles.
• Ability to prioritize and manage multiple tasks efficiently.
• Proactive mindset, problem‑solving attitude, and strong teamwork skills.
• Solid level of English and Spanish.
• Valid work permit for Spain.
• A spirit of hospitality, attention to detail, and commitment to excellence.
• Physical ability to lift up to 25 lbs and stand or walk for extended periods.

How We Inspire You…

• A competitive salary and working conditions aligned with your experience.
• Real opportunities for professional growth within Marriott International.
• Continuous training programs, including access to our internal learning university.
• The possibility to travel and work across more than 9,500 hotels worldwide with exclusive employee rates (“Explore Rate”).
• Discounts on dining experiences within the resort and across Marriott properties globally.
• Complimentary daily meals in our employee dining area.
• Uniform and professional laundering included.
• Recognition programs, internal celebrations, and team‑building activities.
• Participation in social responsibility initiatives, positively contributing to our local community.
• Comprehensive corporate medical care.

Have we sparked your interest?

Then apply now on MarriottCareers with your updated documents and join a team where culinary passion becomes art.

The Ritz‑Carlton not only offers an exceptional dining experience, but also an environment where talent flourishes and every day is an opportunity to create memorable moments. “At The Ritz‑Carlton, we believe perfection lies in the details, and every plate is an opportunity to inspire.” At more than 100 award‑winning properties worldwide, The Ritz‑Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz‑Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz‑Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz‑Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.