Remote Technical Support Engineer – Platform Expert

Appspace; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A global technology company is seeking a Technical Support Engineer located in Spain. You'll be responsible for providing advanced troubleshooting for various software and hardware issues while delivering exceptional customer service. Ideal candidates have a bachelor's degree, experience in a fast-paced environment, and strong troubleshooting skills. Enjoy benefits like flexible work schedules and remote opportunities.

Servicios

Generous PTO

Flexible work schedules

Remote work opportunities

Formación

• Ability to work efficiently in fast-paced environments.
• Prior experience in a technical support capacity.
• Experience with Windows Server and Linux environments.

Responsabilidades

• Provide first response and technical support issue resolution.
• Identify and understand the client’s issue.
• Document all customer interactions using CRM.

Conocimientos

Troubleshooting skills

Customer service

Communication

Technical curiosity

Educación

Bachelor’s degree or equivalent work experience

Herramientas

Salesforce

JIRA

Cisco Digital Media suite

Descripción del empleo

A global technology company is seeking a Technical Support Engineer located in Spain. You'll be responsible for providing advanced troubleshooting for various software and hardware issues while delivering exceptional customer service. Ideal candidates have a bachelor's degree, experience in a fast-paced environment, and strong troubleshooting skills. Enjoy benefits like flexible work schedules and remote opportunities.