Remote Support (Dutch and German)

JR Spain; Sant Cugat del Vallès; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Una empresa busca un profesional para proporcionar soporte técnico remoto en el mercado de impresoras para los Países Bajos y Alemania. Se requiere fluidez en holandés, alemán e inglés, así como formación técnica relacionada. El trabajo es híbrido en Sant Cugat del Vallès, con opciones de bonificación anual y seguro de salud.

Servicios

Seguro de salud

Bonificación anual de rendimiento

Formación

• Fluidez en holandés (C1) y alemán (C1) además de un alto nivel de inglés (C1).
• Experiencia laboral en soporte técnico remoto.
• Conocimientos de administración de sistemas.

Responsabilidades

• Proporcionar soporte técnico de software a clientes en los Países Bajos y Alemania.
• Brindar soporte al cliente de primer nivel, asistencia telefónica y conexión remota.
• Monitorear casos e incidentes.

Conocimientos

Proactividad

Autonomía

Experiencia en servicio al cliente

Educación

Títulos técnicos o formación profesional relacionada con tecnología

Herramientas

Windows

Linux

Descripción del empleo

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Client:

HP SCDS

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Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

492006689936821452832460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

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Job Description:

We are looking for a professional who have technical degrees or vocational training related to technology that can provide remote software technical support to the Dutch and German printer markets.

You must speak Dutch and German, as well as English at a high level.

If you meet this job requirements, we would like you to be part of our great company, where you will be able to contribute with your knowledge and experience while continuing to grow professionally.

Functions:

• Providing software technical support to clients based in Netherlands and Germany.
• Providing a first level of remote customer support, telephone support and remote connection to diagnostic equipment.
• Opening of cases.
• Call log.
• Troubleshooting.
• Monitoring of cases and incidents.
• Communication with clients and partners.
• Reporting to higher team.
• Reporting and closuring of cases.
• Maintaining expected service levels.

Basic requirements:

• To work in the Dutch and German market: Fluent in Dutch (C1) + Fluent in German (C1) + High English level (C1).
• Technical degrees or vocational training related to technology.
• Work experience providing remote technical support.
• Knowledge of systems administration, Windows environment, Linux, Server.
• Proactivity and autonomy.
• Experience in customer service.
• Hybrid work model in Sant Cugat (Barcelona) site (3 days per week in the office).
• Possibility of traveling.
• Monday to Friday 9am to 6pm (one hour for eating).
• Health insurance.
• Annual performance bonus.
• And much more!

Find us on our social networks and you will be able to see what our daily life at HP SCDS is like:

• http://instagram.com/hpscds
• https://www.youtube.com/channel/UCPLRYGQnBYcdDErG0P_rYDw