Remote SAP Incident & Service Delivery Lead

H-E Parts; A distancia; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

A leading energy solutions company is seeking an SAP Service Delivery Manager in Madrid to lead incident management processes. The role requires strong SAP experience and excellent communication skills. The ideal candidate will have over 8 years managing SAP AMS portfolios and must be proficient in both spoken and written English. Join a global team dedicated to advancing a sustainable energy future with diverse backgrounds and opportunities for growth.

Servicios

Competitive benefits

Growth possibilities

International experience

Formación

• Minimum 8 years of experience managing SAP AMS portfolio.
• SAP Functional or ABAP experience is a must.
• Proven experience in Incident Management or IT service management.

Responsabilidades

• Lead the end-to-end lifecycle of incidents.
• Act as primary contact for incident communication.
• Monitor incident queues and coordinate resolution efforts.

Conocimientos

Excellent communication and interpersonal skills

Ability to work under pressure

Analytical mindset

Problem solving skills

Proficiency in English

Educación

Bachelor's or Master’s degree

Herramientas

Service Now

Power BI

Descripción del empleo

A leading energy solutions company is seeking an SAP Service Delivery Manager in Madrid to lead incident management processes. The role requires strong SAP experience and excellent communication skills. The ideal candidate will have over 8 years managing SAP AMS portfolios and must be proficient in both spoken and written English. Join a global team dedicated to advancing a sustainable energy future with diverse backgrounds and opportunities for growth.