Remote Multilingual Customer Support Consultant (EN/DE)

SupportYourApp; Murcia; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading Support-as-a-Service company is looking for a Customer Support Consultant to provide exceptional support via emails and calls. The role requires excellent C1 English and German skills, a background in banking is a plus, and a strong analytical mindset. Enjoy the flexibility of a fully remote position with a fixed schedule and various perks, including paid training and growth opportunities. Join a multicultural team that values personal development and work-life balance.

Servicios

Fixed schedule: 9 AM – 6 PM CET

Opportunity to work fully remote

Good bonuses for referring friends

Paid intensive training

Work-life balance

Responsive management

Formación

• C1 level in both spoken and written English and German.
• Background in banking or financial services is an advantage.
• Ability to securely handle sensitive information.

Responsabilidades

• Provide exceptional customer support via emails and calls.
• Manage partner requests according to assigned tasks.
• Maintain clear and structured case documentation.
• Collaborate with internal teams for efficient issue resolution.

Conocimientos

Excellent English

Excellent German

Experience in customer support

Analytical skills

Attention to detail

Positive attitude

Herramientas

Zendesk

Jira

Descripción del empleo

A leading Support-as-a-Service company is looking for a Customer Support Consultant to provide exceptional support via emails and calls. The role requires excellent C1 English and German skills, a background in banking is a plus, and a strong analytical mindset. Enjoy the flexibility of a fully remote position with a fixed schedule and various perks, including paid training and growth opportunities. Join a multicultural team that values personal development and work-life balance.