Regulatory & VIP Complaints Executive (Spanish)

Traveltechessentialist; Cataluña; Presencial; EUR 35.000 - 45.000; Jornada completa

Descripción de la vacante

A leading travel service company in Barcelona is seeking a Regulatory Case Executive. This role involves managing legal customer complaints, collaborating with legal teams, and supporting VIP communications. Candidates should have a background in tourism and excellent Spanish and English skills. This position offers a competitive salary, flexible benefits, and opportunities for continuous learning and professional growth.

Servicios

Competitive salary and benefits package

Flexible working arrangements

Continuous learning opportunities

Work-life balance initiatives

Employee well-being programs

Formación

• Experience in legal case management related to tourism regulations is a plus.
• Proficient level of English is required.
• Excellent grammar at a native level in Spanish is needed.

Responsabilidades

• Manage legal customer complaints and coordinate with legal counsels.
• Support VIP communications projects and manage customer service tasks.
• Measure, analyze and report on initiative results.

Conocimientos

Legal vocabulary

Excellent writing skills

Analytical capacity

Customer-oriented

Herramientas

CRM tools

G-suite

Descripción del empleo

A leading travel service company in Barcelona is seeking a Regulatory Case Executive. This role involves managing legal customer complaints, collaborating with legal teams, and supporting VIP communications. Candidates should have a background in tourism and excellent Spanish and English skills. This position offers a competitive salary, flexible benefits, and opportunities for continuous learning and professional growth.