Regulatory Case Lead – VIP, GDPR & Data Privacy

eDreams ODIGEO; Barcelona; Presencial; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

A global travel subscription company based in Barcelona is seeking a Regulatory Case Executive to manage consumer regulatory complaints. The role involves collaboration with legal teams and handling sensitive customer issues. Ideal candidates will have excellent Spanish and English skills, and experience in tourism and legal case management. The company promotes a diverse and inclusive work environment, offering numerous benefits and opportunities for career growth.

Servicios

Competitive salary and benefits package

Continuous learning opportunities

Flexible work-life balance

Team-building events and activities

Formación

• Background in Tourism is required.
• Experience in legal case management related to tourism regulations.
• Other languages will be an advantage.

Responsabilidades

• Manage legal customer complaints.
• Coordinate legal inquiries with Legal Counsels.
• Support VIP tasks and measure initiative results.

Conocimientos

Excellent Spanish writing and communication

Proficient English

CRM tools experience

Analytical capacity

Customer-oriented

Herramientas

GDS Amadeus

Galileo

Descripción del empleo

A global travel subscription company based in Barcelona is seeking a Regulatory Case Executive to manage consumer regulatory complaints. The role involves collaboration with legal teams and handling sensitive customer issues. Ideal candidates will have excellent Spanish and English skills, and experience in tourism and legal case management. The company promotes a diverse and inclusive work environment, offering numerous benefits and opportunities for career growth.