Receptionist Hotel Borneta - 20 h / week

Miiro Hotels; Barcelona; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

A prominent hotel chain in Barcelona is looking for a Host to ensure exceptional guest experiences. In this role, you will assist guests during check-in and respond to inquiries while demonstrating excellent communication skills in both Spanish and English. If you are dedicated to providing outstanding service and a positive work culture, we invite you to apply.

Servicios

Competitive salary

Private insurance

Training and development

Employee discounts in Miiro Hotels

Uniforms and Laundry Service

Formación

• Proven experience as a receptionist or in a similar role.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsabilidades

• Ensure guests are greeted upon arrival and interact effectively.
• Assist guests during check-in and check-out.
• Respond appropriately to guest complaints and solicit feedback.
• Demonstrate awareness of policies relating to Health and Safety.

Conocimientos

Fluency in Spanish

Fluency in English

Communication skills

Interpersonal skills

Descripción del empleo

About The Miiro Borneta Hotel

The Miiro Borneta boasts 92 rooms, an atmospheric restaurant with open-plan kitchen, and a cocktail bar. Its rooftop terrace offers the perfect vantage point for soaking up the sights of downtown Barcelona. Positioned in the charismatic old artisan quarter of El Born, the Miiro Borneta Hotel invites you to discover the charms of the Ciutat Vella.

Key Responsibilities

• Guest experience: Ensure guests are greeted upon arrival ad make time to interact effectively with guests.
• Assist Guests during check-in and check-out, including phone interaction and face-to-face interaction.
• Assist Guests with questions, directions, event schedules, and other information regarding their stay.
• Respond appropriately to guest complaints, solicit feedback, and build relationships to drive continuous improvement in guest satisfaction.
• Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible
• Employ attention to detail to ensure the security of guest room access
• Health Safety & Security: Demonstrate a comprehensive understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.
• Familiarise yourself with emergency and evacuation procedures.
  
  

Requirements

• Proven experience as a receptionist or in a similar role.
• Fluency in Spanish and English.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
  
  

Benefits

• Competitive salary.
• Private insurance.
• Training and development.
• Employee discounts in Miiro Hotels.
• Uniforms and Laundry Service.
  
  

If you are passionate about providing exceptional service and creating memorable experiences, we invite you to apply for the Host position. Join our team and contribute to a work culture that values excellence, respect, and teamwork.