Receptionist

AccorHotel; Barcelona; Presencial; EUR 25.000 - 30.000; Jornada completa

Descripción de la vacante

A leading hospitality group in Barcelona is seeking a dynamic front office team member to create a welcoming environment for guests. The role involves managing guest check-ins and check-outs, handling billing inquiries, and addressing special requests. Ideal candidates are passionate about hospitality, have strong customer service skills, and fluent in Spanish and English. Previous hotel experience is valued but not mandatory, as long as you are eager to learn. Join a supportive team that values individual personality and approach.

Formación

• Fluent in Spanish and English; Catalan and additional languages are a plus.
• Passion for hospitality and positive impact on guests.
• Previous hotel experience is a plus but not required.

Responsabilidades

• Welcome guests and ensure a special stay.
• Handle billing and guest requests effectively.
• Support the Front Office Manager with operations.

Conocimientos

Multi-line Phone Systems

Customer Service

Computer Skills

QuickBooks

Front Desk

Herramientas

Opera PMS

Descripción del empleo

What youll do

• Youre the first face our guests see and you have your own way of treating them as individuals making them feel welcome and their stay special - the Hox way.
• Deal with the coming and going of guests making sure all bills are correct and contain no surprises.
• Work with all our teams to make sure were always busy and help our Front Office Manager with any overbooking levels.
• Answer phones sort out requests give recommendations to the best show to see and the latest pop-up restaurant to try in the area - youre the one-stop-shop for our guests to turn to.

What were looking for

• Individuals. Youre looking for a place where you can be you; no clones in suits here.
• Passion for hospitality whether thats a drink a meal an event or a bed for the night.
• Youre all about having a positive impact on the people you interact with leaving them with a memorable experience.
• Youre not precious. We leave our egos at the door and help get things done.
• Youre up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together wed have a good time and share a few laughs.
• You want to be part of a team that works hard supports each other and has fun along the way.
• Its all about attitude for us someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who youd want to stop and chat to.
• Previous hotel (or similar) experience is great but its not a must-have for us - if youre eager to learn we can teach you what you need to know.
• Must be fluent in Spanish and English. Catalan and additional languages will be highly valuable.
• Previous experience with Opera PMS is an advantage.

Additional Information

Sus datos serán tratados por The Hoxton Poblenou (Middlebury Invest S.L.) para posibilitar su participación en nuestro proceso de selección. Puede solicitar información adicional acerca del referido tratamiento o sobre el ejercicio de sus derechos entre otros de acceso rectificación supresión oposición o portabilidad dirigiéndose a: The Hoxton Poblenou Avda. Diagonal 205. 08018 Barcelona o a .

Remote Work

No

Employment Type

Full-time

Key Skills

• Multi-line Phone Systems
• Customer Service
• Computer Skills
• QuickBooks
• Medical office experience
• Office Experience
• 10 Key Calculator
• Dental Office Experience
• Front Desk
• Administrative Experience
• Medical Receptionist
• Phone Etiquette

Experience: years

Vacancy: 1