Product Manager – Service Execution

Alfa Laval; Madrid; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A global technology company in Madrid is looking for a Product Manager to lead the evolution of their One Service platform. This role requires strong business orientation and analytical skills to manage user demands effectively. The ideal candidate will collaborate with multiple teams to enhance service execution processes, ensuring a positive impact on over 2,000 global users. Competitive salary and benefits are tailored to the location. Willingness to travel up to 20% is necessary, with a preference for candidates based in Europe.

Servicios

Competitive package

Bonus potential

Comprehensive benefits

Formación

• Strong understanding of service business, ideally in a global company.
• Able to evaluate complex business demands and make informed decisions.
• Skilled in stakeholder management and explaining solutions clearly.
• Experience in product management valued but not essential.
• Fluency in English required; other languages are a plus.

Responsabilidades

• Lead the vision and roadmap for the service execution platform.
• Act as the main contact between business and digital/DevOps teams.
• Collect and prioritize business needs from global stakeholders.
• Define improvements based on user feedback and business priorities.
• Manage a platform with over 2,000 users globally.

Conocimientos

Understanding of service business and operations

Analytical decision-making

Excellent communication

Digital solution knowledge

Herramientas

IFS Field Service Management

IFS Cloud

Descripción del empleo

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the Role

Are you passionate about digital transformation and service excellence? We are looking for an Product Manager to lead the evolution of our One Service platform, supporting thousands of users worldwide. You will play a pivotal role in shaping the future of service execution, working at the intersection of business and technology.

Key Responsibilities

Product Ownership : Lead the vision and roadmap for our service execution platform.

Stakeholder Engagement : Act as the main point of contact between business (service centers, field service, sales, coordinators) and digital / DevOps teams.

Requirements Gathering : Collect, analyze, and prioritize business needs from a diverse, global stakeholder group.

Solution Definition : Define and drive improvements based on user feedback and business priorities, ensuring the platform supports the full-service execution process.

Cross-Functional Collaboration : Work closely with business, product owners, solution architects, UX specialists, and DevOps teams.

Continuous Improvement : Contribute to the evolution of product management methodologies and ways of working.

User Impact : Manage a platform with 2,000+ users globally, ensuring reliability.

Who You Are

Business-Oriented : Strong understanding of service business and operations, ideally with previous hands‑on experience in a service organization in a global company.

Analytical & Decisive : Able to evaluate complex business demands and make informed decisions.

Excellent Communicator : Skilled in stakeholder management, with the ability to explain solutions and decisions clearly.

Digitally Savvy : Experience with IFS Field Service Management or IFS Cloud is a plus; general digital solution knowledge required.

Experienced : Product management experience is valued but not essential if you have strong business acumen.

Fluent in English : Other languages are a plus, but not required.

Based in Europe : Proximity to a service center is advantageous; willingness to travel up to 20%. If based in Lund - travelling % will be smaller.

What's in It for You?

Strategic Impact : Be central to our mission of growing and standardizing the service business.

Global Scope : Influence and support a worldwide transformation in service operations.

Collaboration : Work with a cross‑functional, international team.

Competitive Package : Salary and benefits tailored to your location, with bonus potential and comprehensive benefits.

We do not accept applications via email , due to General Data Protection Regulation (GDPR).

Please note that due to the upcoming holiday season the next steps of recruitment process will be postponed to January 2026 . We encourage you to submit your application as soon as possible though.

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games. Playing the games is mandatory.

As part of our commitment to maintaining a safe and secure workplace, we conduct background checks on final candidates for this role.

We look forward to hearing from you soon!

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