Principal PS Consultant

Genesys; Madrid; Presencial; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

A leading technology firm in Madrid is seeking a Senior Consultant to manage the implementation of AI-driven customer experience solutions. The role involves working in a collaborative, diverse environment and includes responsibilities like business requirements analysis and technical design specifications. Ideal candidates will have a degree in Software Engineering and strong skills in AI technologies like AWS and Google Dialogflow. The position requires frequent international travel and fluency in English.

Servicios

Competitive salary

Great benefits

Opportunity for impact

Formación

• Formal education in Software Engineering or equivalent work experience.
• Good interpersonal communication and writing skills.
• Experience with AI and bot-related technologies.

Responsabilidades

• Manage implementation of Genesys AI solutions.
• Conduct business requirements specification and analysis.
• Develop test plans and conduct testing.

Conocimientos

Interpersonal communication

Customer experience focus

Fluent in English

Presentation skills

Practical experience with AI technologies

Educación

Bachelor's degree in Software Engineering

Herramientas

AWS

Google Dialogflow

Python

Descripción del empleo

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is hiring a senior consultant with a passion for working with leading edge software technologies in an international environment. If you like to be part of a team of highly skilled consultants taking customer experience to the next level join our PS team. Your main responsibilities include architecting and managing the implementation of the Genesys AI and digital customer experience solutions. Get in touch and accelerate your career today!

Responsibilities

In your role as Senior consultant you will accountable for the Genesys implementation during all stages of the project lifecycle :

• Business Requirements specification and analysis
• Technical Design specification
• Implementation and Integration of the solution
• Test Plan development and Testing.

The position requires a good level of team-work and the ability to relate well with Customers and other Vendors. You will identify (project) risks and the definition of mitigation plans. Role involves frequent (international) travel up to 30%.

Qualifications / Skills

Formal education in Software Engineering on a bachelor level or equivalent based on job experience.

Good interpersonal communication and presentation skills as well as writing skills.

Keen to work in a diverse and multicultural environment.

As a candidate you will have practical experience in the following technology areas : AI and bot related technologies such as Google Dialog flow AI Google Pipelines AWS Amazon Web Services AWS Storage and Machine Learning.

Customer experience and (Digital) transformational technologies including : User experience design both for voice and none voice channels.

VUI design.

Artificial Intelligence and Bot solutions.

Understanding of business (digital) transformation and how they relate to customer experience technology.

Experience with software integration into large and complex environments.

A background in contact centres and contact centre technology in general.

Business and customer oriented.

Fluent in English.

Possession of the following skills are considered a plus.

Practical experience working with Genesys implementations.

Practical experience with Consulting Services or Project Delivery best practices employed in the industry among leading consulting organizations.

Python.

Data Science & Machine Learning.

If a Genesys employee referred you please use the link they sent you to apply.

About Genesys :

Genesys empowers more than 8000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic personalized experience at scale. As the trusted platform that is born in the cloud Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time while driving stronger workforce engagement efficiency and operational improvements. Visit .

Reasonable Accommodations :

If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying you or someone you know may contact us at .

You can expect a response within 2448 hours. To help us provide the best support click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodationsuch as application follow-ups or resume submissionsmay not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Required Experience :

Staff IC

Key Skills

Enterprise Software,SAP Warehouse Management,AWS,Solution Architecture,SAP EWM,SAP Finance & Controlling,SAP Supply Chain Management,SAP S / 4HANA,Enterprise Sales,Pre-sales,Management Consulting,Oracle

Employment Type : Full-Time

Experience : years

Vacancy : 1