People Partner

Manychat; Barcelona; Presencial; EUR 90.000 - 110.000; Jornada completa

Descripción de la vacante

A leading Chat Marketing platform in Barcelona is seeking a proactive People Partner to support its Customer Experience team. This role involves strategic collaboration, coaching, and shaping the HR landscape within a high-growth environment. Candidates should have strong leadership development skills and a high level of business acumen. The position offers remote onboarding, relocation support, and comprehensive health insurance.

Servicios

Professional development budget

Flexible benefits plan

Comprehensive health insurance

Free meals and snacks

Hybrid work model

Formación

• Proven experience in a People Partner or HR Business Partner role, ideally within high-growth or product-led environments.
• Demonstrated ability to build people systems from scratch.
• Comfort operating in ambiguous, evolving environments.

Responsabilidades

• Providing strategic advice and hands-on support on org design and team development.
• Ensuring agents feel heard and supported.
• Helping shape future state organisational design as teams scale.

Conocimientos

Strong coaching and leadership development skills

High level of business acumen

Proficiency in English

Ability to bridge strategy and execution

Educación

Background in HR, Business, Psychology, or related field

Descripción del empleo

Overview

Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram. Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners. With 230+ teammates across international offices in Austin, Barcelona, Yerevan, São Paulo, and Amsterdam — Manychat helps businesses across the globe improve their ROI and grow faster.

We are seeking a creative, proactive, and adaptable People Partner to support our Customer Experience group. In this role you’ll collaborate closely with the Head of CX, playing a key part in shaping the success of our CX teams. By bringing strategic expertise, innovative solutions, and proactive leadership to the table, you’ll help define and develop the HR landscape for these functions.

Responsibilities

• You’ll act as a co-pilot to the CX leadership team, providing strategic advice and hands-on support on org design and team development.
• You’ll be the eyes and ears across all levels of CX, ensuring agents feel heard and supported, and leadership is equipped with insights to act on real challenges.
• You’ll help shape future state organisational design as both teams scale.
• You’ll act as a coach and thought partner on leadership challenges.
• You’ll leverage data and org diagnostics to uncover blind spots, surface people issues early, and influence strategic decisions.
• You’ll join the broader People Partner community, contributing to global strategy while owning your areas.

Qualifications

• Proven experience in a People Partner or HR Business Partner role, ideally within high-growth or product-led environments.
• Demonstrated ability to build people systems from scratch, know what good looks like, and tailor it to the business.
• Strong coaching and leadership development skills, especially with senior stakeholders and frontline managers.
• Ability to bridge strategy and execution; you can zoom out to see long-term org health and also roll up your sleeves to get things done.
• High level of business acumen; you’re curious about how the function works and how people practices drive outcomes.
• Comfort operating in ambiguous, evolving environments, with resilience and flexibility to support change.
• Proficiency in English, and ideally experience working with global teams.
• Background in HR, Business, Psychology, or a related field is helpful, but hands-on experience and critical thinking matter more than degrees.

Benefits

• Remote onboarding and probation period for candidates outside of Barcelona.
• Relocation support for you and your family.
• Professional development budget for relevant conference tickets, training programs, or courses.
• Flexible benefits plan to customize your own perks.
• Comprehensive health insurance for you, your partner, and your kids.
• Free meals and snacks in the office.
• Hybrid format to split your time between the comforts of home and collaborative WeWork spaces.

Equal Opportunity Employer

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.